Customer Success Associate (East Coast - Mandarin & English)

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are seeking a bilingual Customer Success Associate fluent in Mandarin & English, with 2-5 years in a call center environment.

Responsibilities:

• Respond to customer inquiries and provide assistance across various communication channels including phone, email, chat, and text
• Document all customer interactions accurately using our CRM system
• Ensure adherence to company policies and procedures
• Work towards achieving customer service targets, metrics, and company Service Level Agreements (SLAs)
• Enhance customer service quality by analyzing and refining processes and system configurations
• Provide technical advice and assistance to maximize customer operational performance
• Identify and troubleshoot network problems related to customer service channels and platforms
• Collaborate with and report directly to the Customer Success Manager

Requirements:

• Fluent in two languages: Mandarin and English 
• 2-5 years of experience in a call center environment handling a high volume of calls
• Enthusiasm for engaging in conversations and continuously learning from and educating customers
• Passion for technology and a willingness to stay updated on industry trends
• Clear, personable, and informative communication skillsCuriosity, motivation, and a drive to tackle new challenges
• Strong team player who is comfortable both providing and seeking assistance
• Adaptability to thrive in a dynamic and evolving environment
• Ability to maintain composure and efficiency in a fast-paced settingEagerness to take on new tasks and solve problems in real-time

We believe:

Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassion is a strength. We care about our customers and look to build long-term relationships with them.

Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!