Customer Success Associate - Hybrid

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Client Success Associate (Fleet Partnership Solutions (FPS) Associate), to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• A customer-oriented individual that has the ability to work in a fast-paced organization that fosters agility and embraces an entrepreneurial spirit?
• Skilled at identifying process improvement opportunities and developing solutions leveraging technology and business tools?

As a Client Success Associate (FPS Associate), you will contribute to a client's ability to achieve goals, as well as to Element Fleet's achievement of account retention and growth objectives. You will provide support to the FPS team on reporting, serve as back-up and/or assist FPS Partners in support of their assigned portfolios when needed and use your exemplary customer service skills to ensure the highest level of client satisfaction.

A Day in the Life

• Execute day-to-day tactical requests as communicated by the FPS Partner/Lead
• Receive, complete, coordinate, and/or escalate requests and activities that support product and asset management
• Manage exceptions to ensure processes / requests are followed up timely and closed loop
• Identify requests that require specialized knowledge or escalation; leverage subject matter experts to quickly and efficiently resolve inquiries

Requirements

• High School diploma or equivalent required. BS/BA in business or related field preferred (equivalent customer service experience may be considered in lieu of a BS/BA)
• Minimum 1 year of customer services experience, preferably in a B2B (business to business) or services organization
• Solid working knowledge of Microsoft suite of programs.
• Strong excel knowledge, including formulas, data analytics, v- look ups, pivot table etc.
• Positive attitude and ability to work collaboratively with others whom share different opinions
• Ability to manage multiple tasks and priorities
• Self-motivated and professional team player who works well with others
• Ability to work in a constantly changing environment while achieving quality results

#LI-Hybrid

#LI-KT

What's in it for You• A culture of innovation, empowerment, decision-making, and accountability• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)• Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.