Customer Success Business Partner

Your Qualifications

• At least two years experience in a customer advocate or customer services role
• Assess and understand your customer’s planning challenges and desired business objectives.
• Develop and execute Customer Success plans that achieve customer’s goals while expanding the Anaplan footprint
• Measure the results of implemented strategies to identify and articulate the value realized through the investment in Anaplan
• Work closely with alliance partners, sales, and other Anaplan internal teams to become the customer’s trusted leader for their connected planning journey
• Demonstrate high impact leadership through setting a vision and strategy, motivating others, driving urgency and achieving measurable results
• Analyze usage trends and KPIs to provide insight and guidance to the customer
• Deliver on renewal and adoption targets
• Advise customer on developing a Center of Excellent or similar governance structure for a business function
• Build a culture of doing the right thing for our customers

Preferred Skills

• Client facing experience in a consultative setting within Finance, Sales, Supply Chain and/or HR planning solutions
• Excellent written and verbal communication skills with the ability to interact and influence at all levels of the organization
• Ability to conduct quantitative value and ROI analysis
• Self-motivated, highly collaborative, creative, goal and growth-oriented
• Experience managing technology implementations with enterprise planning platforms throughout the project lifecycle.
• Experience leading and mentoring project team members on SteerCo and executive presentations and communications.
• Understanding of Agile Project Management, change management methodology and business process reengineering for technology implementations
• Familiarity with ERP, CRM and/or HRM and how those systems relate to enterprise planning systems and processes
• Familiarity with using Salesforce and Gainsight for customer success processes

This is a remote opportunity.

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