Customer Success Coach - (Director/VP+)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Coach – (Director/VP+) in Germany.

This role offers a unique opportunity for senior customer success leaders to transition into impactful 1:1 coaching, helping professionals grow as leaders and thrive in their careers. You will work closely with experienced members from technology and tech-adjacent industries, guiding them through leadership development, communication improvement, and workplace challenges. Operating in a fully remote, global environment, you will deliver personalized coaching sessions and contribute to a mission-driven coaching community. The role combines deep industry experience with human development, requiring empathy, emotional intelligence, and strong leadership insight. You will also participate in structured coach training to master a proven coaching methodology and enhance your impact. This is an ideal opportunity for senior leaders who want to extend their influence through meaningful, people-focused coaching work.

• Deliver 1:1 virtual coaching sessions to members, supporting their leadership growth, communication skills, and career development
• Help individuals define, track, and achieve professional and personal goals through structured coaching conversations
• Participate in mandatory coach training programs and ongoing development sessions to refine coaching skills and methodology
• Engage with members between sessions through messaging platforms to provide guidance and continuity of support
• Contribute actively to the coaching community by sharing insights, tools, and best practices
• Foster a safe, empathetic, and supportive environment that encourages openness and personal growth
• Represent the coaching program as a community ambassador, promoting its values of kindness, respect, and impact
• Maintain consistent availability for coaching commitments and uphold engagement expectations over time

Requirements:

• 20+ years of leadership experience in Customer Success, Customer Experience, or adjacent roles, ideally within or near the technology sector
• Significant experience leading and developing customer-facing teams at a senior (Director/VP or equivalent) level
• Prior experience in coaching, mentoring, or developing individuals (formal coaching certification is a plus but not required)
• Strong emotional intelligence, self-awareness, and ability to build trust and psychological safety
• Passion for helping others grow, develop leadership skills, and achieve career fulfillment
• Growth mindset with openness to continuous learning and skill development in coaching
• Comfortable working in a fast-moving, evolving startup environment
• Ability to commit to a minimum level of coaching engagement over an extended period (part-time, ongoing role)
• Strong communication and interpersonal skills, with the ability to connect deeply with diverse professionals
• Based in Germany or eligible European countries (remote-first role)

Benefits:

• Fully remote, flexible coaching opportunity
• Competitive hourly compensation with additional performance-based incentives
• Structured, ICF-certified coach training program included
• Opportunity to transition senior leadership experience into a meaningful coaching career
• Access to a global community of coaches and continuous learning opportunities
• Flexible time commitment suited for experienced executives
• Long-term engagement with meaningful professional relationships
• Chance to make a direct impact on leaders’ careers and personal growth