Customer Success Coach

If you’re a techy expert who is friendly and knows how to train others, then we want to talk to you! This position is a fully remote job. 

We’re looking for a customer-facing, ready-to-listen individual with a rock star attitude, who can understand and engage clients to support and onboard them.

We're a fast-growing cloud software company that is transforming the healthcare industry by providing hospitals, nursing groups, and physician groups the most advanced scheduling software. Scheduling is complicated and our solution simplifies it.

• Train customers on how to use our software

• Provide online seminars on various features

• Create onboarding plans and training curriculum for new clients

• Build strong, strategic customer relationships

• Build out customer accounts in our scheduling software based on their specific needs

• Work on our Customer Support team a few days per week managing incoming phone calls and email tickets via Zendesk. This may include occassional weekend shifts.

• Communicate articulately and engage with current and potential clients in all forms: phone, email, in person, and telepathically if you’re equipped

• Be techy—which does not mean you need a Computer Science degree—but be able to know and speak the tech world lingo enough to communicate with the product team

• Set clear expectations with clients and internal teams throughout the relationship to ensure the best customer service possible

• Handle any escalation issues in a calm and clear manner; turn these issues into opportunities to strengthen relationships

• Plan, manage, and lead projects with the support team; review and retrospect project performance once complete

• Bachelor's degree

• 3+ year experience in a SaaS Customer Success role or similar project management role

• Loves the healthcare industry

• Strong aptitude for technology

• Has experience with project management 

Perks:

• Fully remote work

• Company outings, events, and an awesome work culture

• A team of very kind and friendly people who are passionate about making a difference in healthcare

• Ask….we have more!