Customer Success - Commercial

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles voice over videos and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support sales and education.

We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025 we raised a $180 million Series C round valuing the company at $3.3 billion. By September 2025 that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years.

Our mission is to build the most important audio AI platform in the world solve AI audio intelligence and make information accessible in any voice language or sound.

Our core offerings are our Creative Platform and the Agents Platform powered by proprietary Text to Speech Speech to Text and conversational AI models.

We are just getting started. If you want to work hard and create lasting impact we would like to hear from you.

How we work

• High-velocity: Rapid experimentation lean autonomous teams and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year however you choose.

• Annual company offsite: Each year we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working : If you’re not located near one of our main hubs we offer a monthly co-working stipend.

About the role

We’re looking for a self-starting highly energetic Customer Success professional based in the USA who is passionate about voice technology. We don’t just sell a product we’re building a community of highly engaged people that want to partner with us for the long term. We love listening to our clients to support them with a top-notch onboarding daily management and value extraction experience. In this role you will:

• Manage a commercial book of business of about 50 - 70 accounts

• Partner on the development of ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1000s of enterprises.

• Build and maintain strong relationships with your clients to drive their success.

• Play a key role in onboarding clients and defining the best practices across the world.

• Measure and improve customer satisfaction & experience.

• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.

• Own your NRR + customer health KPIs and track them against the company goals.

Requirements

• 3-7 years of previous experience in Customer Success in a SaaS fast-paced organization.

• A strong scalability and customer excellence mindset.

• Strong communication and interpersonal skills with the ability to build and maintain relationships with customers at all levels of an organization.

• Excellent problem-solving and analytical skills to address customer needs and concerns.

• A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale.

Location

This role is remote-first so it can be executed from anywhere in the United States however the ability to operate in EST CST or PST timezones is required. There is a preference for candidates to be based in New York City or San Francisco with the option to work out of our offices in these cities.

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