Customer Success Consultant

Bring joy to 2,300+ customers around the world!

What you do is art, even if actual artists disagree. It’s the ability to have fun, and a bias for action that impress our customers with a seamless experience, delivered by yours truly.

As a tech company on a mission to make people feel good about data, you’ll be part of the team that brings this mission to life. In your role as an Customer Success Consultant, you’ll manage customer adoption and retention, and build long-term, meaningful customer relationships, by delivering customer experiences. Ones that make customers around the world feel good about using our business planning and analytics software.

And is there anything better than knowing your work has brought joy to a customer’s life? Other than discovering a hidden stash of chocolate chip cookies when you thought there were none left in the house.

What you’ll need to delight our customers

• experience in a Customer Success or Account Management role, ideally within a SaaS environment
• ability to understand your customers' industries, opportunities and challenges
• interest in customer relationships focusing on retention not new business/sales
• you enjoy building rapport with your customers, and staying up to date with product enhancements and features
• financial knowledge, and the ability to read P&L would be super beneficial

What you’ll do to create a seamless experience

• develop trust with your customers

• proactively monitor your customers' usage of Phocas and work with the sponsors for sustainable growth
• run frequent account reviews with customers and deliver customer training
• record all customer activities and details to improve customer data quality in HubSpot
• proactively create opportunities, and gather customer requirements to collaborate with your colleagues

This role can be based in Sydney or Melbourne.

A bit about us in the hope you’ll stop reading this ad and hit the apply button

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20+ years moving from start up to scale up. And helped thousands of companies turn complex business data into performance boosting results. Despite our global status of 300 world-class humans, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

We know fun is different for everyone. So, if you want to get creative with problem-solving, lead a project, suggest a new CX workaround, or leave early to find your zen in a yoga studio, you’ll have our full support.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
#LI-EA1 #LI-Hybrid