Customer Success Consultant, Specialty

For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 29% of our employees to advance their careers in the past 12 months.

We are a remote-first organization and over 38% of our employees reside outside the United States. Headquartered in Boston, we also have offices in London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.

About the role

Reporting to our Sr. Manager of Specialty Customer Success, the Specialty Customer Success Consultant (CSC) will be responsible for working with customers to drive active use and value realization of the technology solution, primarily focusing on customers using the Bullhorn Analytics platform in North America. It is important that Customer Success Consultants eagerly understand the business climate, strategic goals, and internal workflows of the customers we serve. A Bullhorn Customer Success Consultant acts as a trusted partner to our customers; building positive relationships, education, and overall support to improve adoption and optimization of our products.

A typical day will include...

• Deliver an exceptional customer experience with proactive communication and orchestrate appropriate internal resources to meet and exceed customer business goals
• Identify areas of opportunity to improve adoption, usage and engagement with our products/solutions
• Review customer metrics to gain a deeper understanding of account health, drawing conclusions, identifying trends, and potential risks factors, to proactively drive value conversations with customers
• Partner with cross-functional account teams on engagement strategies and align on activities to increase revenue & retention. 
• Communicating with customers on ongoing issues, exploring appropriate sources of information throughout the organization for answers to questions, demonstrating persistence and resourcefulness in gathering data to resolve customer issues
• Maintain up-to-date knowledge of Bullhorn products, solutions and technology stack; capable of articulating business value
• Drawing insight and themes from customer feedback, raising awareness to product teams and others in the organization for potential product roadmap opportunities

This role is a fit for you if...

• You have 2+ years in a client-facing role, managing a portfolio of customers ranging in size and scope
• You have excellent problem-solving skills, with a track record of identifying issues, solving them quickly and well, and knowing when to rely on internal resources to assist.
• You are capable of building relationships with clients and internal partners across all levels of the organization
• You have the ability to partner cross functionally to ensure alignment across teams
• You are comfortable working in an environment of high growth, ambiguity and complexity of diverse product lines
• You have strong technical aptitude with the willingness and skills to become a BH Analytics Product SME
• You take strong initiative and have the ability to work in a self-directed environment with a "can do" attitude and growth mindset.

What we offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.