Customer Success Coordinator

Location: Scottsdale, AZ (Old Town)

The Customer Success Coordinator role is an entry-point for a career in Customer Success. While B2B and customer success experience are not required, they can be a differentiator.

Competitive Salary and Fantastic Benefits

Paid, In-House Training: We will teach you everything you need to know to be an effective CSC. And you'll earn your full rate of pay for all training time.

Big Company Benefits: Big Company Benefits: You'll get full  Health/Dental/Vision Insurance coverage (plus 75% of Spouse/Family coverage too),  401(k) with generous matching, 11 Company Holidays per year, and  20 PTO/Vacation days, plus we give employees off for Winter Break at the end of the year!

Incredible Travel Opportunities:

We bring our team together for regular in-person meetings to ensure that you build real relationships that will outlast your time at the company. These meetings are in cities around the US, including Scottsdale, Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

Awesome Office Atmosphere

Our Scottsdale office is located in the heart of Old Town Scottsdale. We have a gorgeous spacious office with huge windows (☀️), free drinks, craft coffee (☕️), and free catered breakfast every day.

That's right: Free Breakfast Every Day! 🍳🥓

Our Old Town location gives you direct access to the most amazing lunch and happy hour spots.

About the Customer Success Coordinator Role

The Customer Success Coordinator is the logistical keystone for the Customer Success team when working with our existing customers. You coordinate meetings with our Success Architects, and ensure they have updated information on our customers to maximize their effectiveness.

This is not an outbounding/prospecting role. We will give you a steady stream of existing customers and help identify ways in which they can better utilize our platform. 

In this role, you will be:

• Leveraging various platforms such as ZoomInfo, LinkedIn Sales Navigator, and more to ensure our customer information is up to date
• Identifying opportunities to better utilize our platform amongst our existing customer base
• Setting appointments with Files.com Success Architects to further engage with our customers
  • Learning the entire customer success process at Files.com and experiencing Customer Success at a successful software startup.`

About Files.com

Files.com is an enterprise secure file transfer & automation SaaS with over 6,000 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

Files.com was bootstrapped by our founder and has been profitable since its founding in 2010. We raised $46.5 million of growth equity in 2021 from Silicon Valley-based Riverwood Capital to accelerate our growth.