Customer Success Coordinator

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Coordinator in Brazil.

This role focuses on delivering high-touch, empathetic support to clients throughout their health and wellness journey in a fully remote, flexible environment. You will act as a trusted point of contact, guiding individuals through onboarding, ongoing engagement, and follow-up interactions primarily via SMS and scheduled calls. The position goes beyond transactional support, emphasizing relationship-building, personalized guidance, and proactive customer care. You will play a key role in ensuring clients feel heard, supported, and confident in their next steps. Working in a fast-paced, on-call structure, you’ll need to balance responsiveness with thoughtful communication. This is an opportunity to contribute meaningfully to client outcomes while using modern digital tools in a collaborative, mission-driven team.

You will be responsible for managing inbound client communications and ensuring a consistent, high-quality customer experience across all touchpoints. The role combines reactive support with proactive engagement to drive satisfaction, retention, and progress.

• Respond promptly to inbound SMS messages and client inquiries with clarity, empathy, and professionalism.
• Conduct consultative conversations using open-ended questions to understand client needs, goals, and concerns.
• Coordinate and schedule phone consultations using tools such as Calendly or similar platforms.
• Maintain accurate records of client interactions, notes, and progress updates within CRM systems.
• Provide ongoing follow-ups to support engagement, answer questions, and encourage next steps.
• Collaborate with internal teams to improve onboarding, retention, and overall customer success processes.

Requirements

The ideal candidate brings strong communication skills, a customer-first mindset, and comfort working in a structured yet flexible remote environment. You should be able to manage shifting priorities while maintaining accuracy and empathy in every interaction.

• Experience in customer success, client support, healthcare support, or similar client-facing roles.
• Excellent written and verbal communication skills, particularly for SMS and phone-based interactions.
• Strong interpersonal skills with a natural ability to build trust and rapport with clients.
• Comfortable using CRM systems, scheduling tools, and digital communication platforms.
• Basic proficiency in Excel or spreadsheet tools for tracking and reporting.
• Interest in health, wellness, or healthcare-related services is highly valued.
• Ability to remain responsive during designated business hours (approximately 16:00–24:00 GMT).
• High attention to detail, especially in documentation and follow-up processes.

Benefits

• Competitive monthly compensation aligned with experience.
• Fully remote, part-time contract with flexible working structure.
• On-call model that allows downtime between client interactions.
• Training on tools such as CRM and scheduling platforms.
• Exposure to the healthcare and digital wellness industry.
• Collaborative and supportive team culture focused on client impact.
• Opportunity to grow within customer success and client operations roles.