Customer Success Coordinator

ABOUT US

At Actriv, we envision a world where healthcare professionals are empowered to deliver exceptional care, where facilities have the staffing solutions they need to provide the best possible care to their patients, and where everyone is connected by a shared sense of empathy and compassion. We believe that through innovation and a focus on people, we can make a real difference in the world of healthcare.

We are not just a workforce solution company with exceptional staffing services; we are a movement. A movement intended to be a force for good. We have a deep-rooted belief at Actriv that stems from the power of empathy to inspire the spirit of caring more. We are driven to grow alongside empathetic and talented clinicians, and we are committed to bringing our care philosophy to the world through innovation. We have developed some of the most cutting-edge, award-winning platforms that have helped impact countless lives of people in need of care across multiple healthcare communities, helping us share this passion with their patients.

The Actriv Revolution is the action plan for which we wish to reimagine the future so that today's seemingly impossible healthcare workforce challenges do not impact our lives tomorrow. Actriv is a lifestyle, a way of being. And we want you to join the revolution.

Our H.E.A.R.T Values - Humility, Effort with Impact, Accountability, Respect, and Transparency - embody our commitment to making a real difference in the world of healthcare. They guide us in our daily interactions with colleagues, patients, and partners and help us stay true to our patient-first philosophy.

We are excited to embark on this journey with you, Actrivians, as we continue to innovate, empower, and revolutionize the healthcare industry. Together, we can create a better future for healthcare.

POSITION SUMMARY

As a Customer Success Coordinator at Actriv, you will undertake a variety of tasks such as placement of employees, filling and replacing contracts/per diem orders, building and updating schedules and calendars, replacing callouts, etc. You will also ensure that the company complies with all relevant laws regarding employment. 

Successful candidates for the Customer Success Coordinator role will be excellent communicators, have empathy, consistency, will be thorough in their approach, able to foster relationships with both employees and external vendors with a detailed oriented working style. The goal is to ensure that our partner healthcare organization's staffing requirements are always met and employees work in a friendly, supportive environment.

Duties/Responsibilities

- Obtain detailed assignment information from customers and utilize it to provide effective customer service.

- Schedule/Coordinate client care staff according to client's needs and specialties, especially immediate or last minute orders.

- Managing daily, weekly and monthly client orders.

- Manage/Develop work schedules by allocating employees open shifts and assignments.

- Troubleshoot to resolve the problems or complaints of customers and employees.

- Accurately enter and maintain data relative to scheduling using company software.

- Assist new employees in acclimating to facility policies, procedures and routines as needed.

- Provide customer service to clinical staff and clients.

- Strictly oversee and implement client contact requirements.

- Ensure compliance with internal and external policies and regulation.

- Create shift reports.

- Conduct routine maintenance to database.

- Perform other related duties as needed.

Requirements

- Bachelor's Degree

- At least 2 years experience in a Staffing role performing similar work duties

- Microsoft Office Suite

- Detail oriented

- Problem solving skills

- Healthcare experience/knowledge preferred

- Must be able to commute to the office 5 days a week

About Actriv Healthcare

Actriv Healthcare is reinventing the way healthcare professionals connect with facilities - leveraging technology to help healthcare professionals do what they love by matching them with shifts that fit their lifestyles. Actriv’s solutions ensure that health care facilities get on-demand shift coverage so they can deliver the best quality care to their patients. With offices in Tacoma, Seattle, Vancouver (WA), and Plano, TX, Actriv’s customer-centric professionals recruit clinicians and offer an unparalleled experience from on-boarding, credentialing, and training; to providing day to day 24/7 support. 

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Actriv is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.