Customer Success Coordinator

About Prevail Legal

A well-funded startup founded in San Francisco, our workforce includes a diverse collection of individuals located all across the country. Our first-of-its-kind platform combines secure video conferencing with a collection of intuitive tools developed for conducting remote, in-person, and hybrid legal proceedings. By maintaining a dynamic work environment where employees collaborate and grow, we aim to modernize and transform the processes involved in court reporting, testimony management, trial preparation, use of video evidence, and more.

Join us in disrupting the legal industry and beyond while working alongside our talented team!

This position is fully remote.

Responsibilities:

• Our Customer Success Coordinator assists Operations in coordinating across multiple internal departments, handling client inquiries and needs.
•  Understanding and assisting operations in daily workflow of inbound communications, including scheduling depos and client inquiries.
• Answers email and phone inquiries
• Coordinates billing inquiries with accounting
• Coordinates with Sales/Marketing on creating client-facing best practices docs for our users

Required Qualifications:

• 1-3 years experience working in Court Reporting operations
• RB9 (Reporter Base) experience
• Google Suite + Slack experience

Ideal Candidate:

• Has a quiet and clean place to work from home
• Strong work ethic, + experience with small-size teams
• Strong communication and positive attitude
• Is a self-starter

Prevail Legal reserves the right to change this job description to meet the organization's business needs.

We can only hire US Citizens and cannot provide H1B Visa support.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.