Customer Success Enablement Segment Manager

Grammarly team members in this role must be based in the United States or Canada, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.

Every day, tens of millions of people and 50,000 professional teams worldwide trust Grammarly’s AI and human expertise to help ideate, compose, revise, and comprehend communications. Our team members have the autonomy to take on exciting challenges in pursuit of our mission to improve lives by improving communication. Together, we’re building on more than a decade of steady growth and profitability. We’re defining the communication assistance category with our tailored service offerings: Grammarly Free, Grammarly Premium, Grammarly Business, and Grammarly for Education. Our latest product offering, GrammarlyGO, brings the power of generative AI to our users. It all begins with our team collaborating in an inclusive, values-driven, and learning-oriented environment.

To achieve our ambitious goals, we are seeking a Sales Enablement Segment Manager to join our Organization Revenue organization. Our ideal candidate is an action-oriented, innovative, and seasoned sales enablement expert who can effectively collaborate with our team. This person will be responsible for the comprehensive enablement of our global Customer Success team. This position is a grassroots role, necessitating the development, construction, and administration of scalable programs.

As the Sales Enablement Segment Manager, you will use your builder mindset to implement and influence change at the organizational level. You will be integral in shaping Sales training, motions, assets, and programs for learning success. You will be responsible for creating foundational tailored programs that support a fast-growing B2B business.

In this role, you will:

• Analyzing, designing, building, implementing, and evaluating Sales Enablement programs that drive sales efficacy.
• Work with the CS and GTM leaders to establish role-based curriculums and programs that drive knowledge and skill development.
• Take a metrics-driven approach to developing and delivering unique programs, driving meaningful impact on revenue.
• Leverage technology insights and data to create a culture of coaching; support rep and manager sales and business growth via structured and streamlined coaching.
• Consistently incorporate feedback into training programs to ensure the best-in-class, interactive, and engaging training experience across all KPIs.
• Ensure adoption and retention of methodologies, tools, content, and best practices, while continually innovating on delivery, adoption, and reporting.

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
• Has 3+ years of proven experience in customer success, onboarding, implementation, or account management roles, and has supported customers at multiple stages of their lifecycle.
• Has the ability to simplify complex concepts and make them engaging.
• Possesses a quota-carrying role as a CSM or Account Manager. Being a top performer is a giant plus.
• Can adjust strategies, structures, and programs with a metrics-driven approach that is linked to the desired learning outcomes.
• Has experience designing and implementing scalable, repeatable coaching programs for CS ICs, leaders, and teams.
• Has 3+ years of Sales and Customer Success enablement experience in SaaS.
• Is adept with SaaS tech stacks, able to streamline workflows, and able to provide valuable insights for improved performance and revenue growth.
• Is a skilled sales coach and has 1:1 and 1:many training experience in a fast-growing SaaS environment.
• Has designed effective coaching programs and up-leveled coaching culture.
• Has knowledge of adult learning methodologies, principles, and evaluation models.
• Is able to create benchmarks and standards for measuring behaviors and performance.

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. 

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days 
• Home office stipends
• Caregiver and pet care stipends
• Wellness stipends
• Admission discounts
• Learning and development opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US and Canada locations are categorized into compensation zones based on each geographic region’s cost of labor index. For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. 

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Please note that EEOC is optional and specific to US-based candidates.

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