Customer Success Enablement Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Enablement Manager based in Canada.

This role offers the opportunity to shape how a growing customer success organization develops, scales, and delivers value to customers.
You will design and execute enablement programs that help customer-facing teams build expertise, improve performance, and drive retention and expansion.
Working closely with Customer Success leadership and cross-functional teams, you will create scalable learning paths, playbooks, and resources that support business outcomes.
The position combines strategic program design with hands-on execution, including training delivery, process improvement, and impact measurement.
You will play a key role in strengthening onboarding, customer engagement practices, and operational excellence within a fast-growing SaaS environment.
This is an ideal opportunity for an enablement leader who enjoys building from the ground up and creating measurable impact through people development.

The Customer Success Enablement Manager will be responsible for building and scaling enablement programs that empower customer-facing teams to deliver exceptional customer outcomes. This role requires a combination of strategic thinking, operational execution, cross-functional collaboration, and a strong understanding of customer success methodologies.

• Partner with Customer Success leaders to understand business priorities and create enablement strategies aligned with retention, expansion, customer satisfaction, and revenue goals.
• Design, develop, and maintain learning programs, playbooks, frameworks, and resources that improve customer engagement and team effectiveness.
• Own onboarding programs for Customer Success, Implementation, and Professional Services teams, creating structured learning paths that accelerate productivity and confidence.
• Translate customer insights, frontline feedback, and performance data into practical training initiatives and repeatable best practices.
• Manage enablement systems, including learning platforms, content repositories, and knowledge-sharing tools, ensuring resources are accessible and actionable.
• Collaborate with Product Marketing, Revenue Operations, Product, and other teams to deliver aligned go-to-market programs.
• Facilitate live training sessions, workshops, role plays, and coaching activities to reinforce skills and behaviors.
• Support the adoption of customer success frameworks, methodologies, and strategic processes across customer-facing teams.
• Partner with operations teams to measure enablement effectiveness through metrics such as ramp time, customer retention, expansion performance, and team adoption.
• Continuously improve programs through feedback, data analysis, and evolving business needs.

Requirements:

The ideal candidate is an experienced customer success enablement professional who can build scalable programs, influence stakeholders, and connect employee development initiatives to measurable business outcomes.

• Proven experience in Customer Success Enablement, Revenue Enablement, Learning & Development, or a related customer-facing enablement role.
• Experience supporting Customer Success teams within a high-growth SaaS or technology environment.
• Strong understanding of customer success principles, renewal processes, expansion motions, and customer engagement strategies.
• Demonstrated ability to design and deliver onboarding programs, training materials, playbooks, and enablement frameworks.
• Excellent facilitation, communication, and stakeholder management skills, with the ability to influence leaders and frontline teams.
• Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously.
• Data-driven mindset with experience measuring program effectiveness and linking enablement activities to business outcomes.
• Comfortable working in a fast-paced, remote-first environment with a high degree of ownership and autonomy.
• Ability to simplify complex information and create clear, actionable resources.
• Experience leveraging AI-enabled tools, learning platforms, or enablement technologies is a strong advantage.

Benefits:

• Competitive compensation package:
  • Canada: CA$176K – CA$209K on-target earnings range.
  • Equity opportunities.
  • Bonus eligibility.
  • Fully remote work environment.
  • Flexible working arrangements.
  • Unlimited paid time off, with recommended time dedicated to annual recharge.
  • Generous equipment, software, and home office budget.
  • Monthly education budget and support for professional development opportunities.
  • Extended paid family leave program.
  • Opportunity to make a significant impact within a rapidly growing SaaS organization.
  • Collaborative culture focused on ownership, high-quality work, and continuous improvement.