Customer Success Engineer

Fingerprint empowers developers to stop online fraud at the source.

We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. Some of our customers include: Coinbase, Booking.com, and Yahoo, just to name a few.

We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open source project is Fingerprint (16K stars on GitHub).

We have raised $44M and are backed by Craft Ventures (previously invested in Tesla,  Facebook,  Airbnb), Nexus VP (previously invested in Postman,  Hasura) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle).

We’re looking for a technically focused Customer Success Engineer to help with customer onboarding, implementation, and collecting feedback from customers to help us build the best product. And most importantly automating this work as much as possible!

Our product is very technical and our customers are very technical so we’re looking for someone that will take the time to learn how our product works on a deep level. Bonus points for any applicants that know how our technology works before our first interview.

Ideal candidates will:

• Have experience with modern JavaScript
• Love automating everything
• Have excellent writing/communication skills
• Want to understand how our product works from the technical and business side
• Have knowledge of internet technologies like Browsers and API

Ideal candidate location: Within North America

Compensation Range: $60,000 - $110,000

For cash compensation, we set standard ranges for all US based roles based on function, level and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.

We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.

If you are applying as a resident of California, please read our CCPA notice here

If you are applying as a resident of the EU, please read our GDPR notice here