Customer Success Engineer

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption, identify growth opportunities, and secure a successful renewal for our customers.

Responsibilities:

• Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities.
• Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.
• Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security, and furthermore align their desired business outcomes to our best practices.
• Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives
• Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
• Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners.

#LI-CT1

• BA or equivalent experience (Computing or related degree)
• 3-5 years relevant work experience in customer success, consulting, development, engineering or similar roles
• Previous experience with Cybersecurity is required
• Comfortable working with executive level resources at fortune 500 companies
• Knowledge of the following technologies is desirable
  • Windows/Active Directory administration, knowledge of UNIX/Linux, databases
  • Strong experience with IAM solutions including IdP's and MFA solutions (CyberArk Identity, Okta, Ping, Entra ID, Active Directory) administration
  • Experience with cloud technologies such as AWS, Azure, GCP
  • Scripting knowledge using REST API’s a plus
• Superior communication and interpersonal skills; ability to build relationships at multiple levels to work cross organizationally toward solutions; excellent leadership and consensus building skills
• Fluent in English, other languages are an advantage

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. 

The salary range for this position is $85,000 – $120,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.