Customer Success Engineer (Technical Account Manager)

Customer Success Engineer
Account Manager, Client Success - Ad Serving
London, UK
Hybrid Schedule (M/F remote, T/W/TH in-office)
At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world's largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!
As Account Manager, Client Success - Ad Serving, you will be working on SpringServe, our premium CTV adserver. The largest CTV publishers and TV manufacturers in the world use SpringServe to power and manage the monetization of their CTV apps. If you enjoy finding the root cause of an issue, are motivated to make clients successful, and thrive in a team environment, we have the role for you.
As an Account Manager on SpringServe, you will be challenged on all fronts. This truly is a generalist position. You will interface with clients on a daily basis, and should be a strong advocate for customer success. Sharp analytical and troubleshooting skills for difficult technical problems that come your way are a must have.
You will need to enjoy working in a dynamic culture and being a self-starter. While you'll be a member of an all-star team, you will have a lot of autonomy in your daily responsibilities and will have to take ownership of understanding client's problems and solving them.
On a daily basis, you will be responsible for making clients successful on our platform. This will include migrating new clients to our platform, understanding a client's business thoroughly, brainstorming with clients to find their optimal setup, communicating client needs to product, and troubleshooting technical problems in a client's set up that arise.
In this role you will:

• Own the migration and success of client(s) on SpringServe
• Troubleshoot complex technical issues
• Develop a strong understanding of each client's business
• Collaborate with clients to find their optimal setup on SpringServe
• Educate clients on SpringServe
• Help to define a migration plan for new clients
• Be responsive to client questions
• Need a combination of strong analytical / troubleshooting skills, project management skills, and interpersonal skills

We're looking for someone with:

• +2 years work experience in adtech
• A desire to make clients successful on our platform
• Strong analytical and troubleshooting skills to solve client's technical problems
• Strong project management skills
• Strong communication skills to discover clients' root issues and to navigate solutions with them
• Knowledge of video advertising, including CTV is a plus
• Knowledge of SQL, Python, and Pandas is a plus
• Experience providing technical support for clients of a SaaS platform is a plus

Total Rewards Include
Comprehensive Perks and Benefits:

• Holiday Breaks and Quarterly Wellness Days
• Equity and Employee Stock Purchase Plan
• Family-Focused Benefits and Parental Leave
• Private Medical Insurance
• Competitive Pension Plan
• Mobile Phone Subsidy
• Fitness and Wellness Reimbursement

Company Culture:
We believe collaboration is essential to success. Magnite's hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide lunches, beverages, snacks, training and development, and office events to support your work week. We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.
Magnite Invests in You:

• Career Development Initiatives and a Career Growth Framework
• Culture and Inclusion Programs
• Bonusly Peer-to-Peer Recognition Program
• Community Service and Volunteer Events
• Company-Matched Charitable Contributions
• Wellness Coach and Mental Health Support

About Us
The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.
Our DEI Commitment: To establish Magnite as a thought leader by diversifying voices within Magnite, cultivating a culture in which employees feel safe as their authentic selves, and by investing in strategies to support Magnite's local communities.
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