Customer Success Executive

Job Description
Join our family at Pricefx, a leading SaaS Pricing (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to stable employment. We value flexibility and provide home office and remote work opportunities. Our product boasts outstanding customer reviews ranging from small companies to renowned names such as Michelin, Sonoco, Danone, Avery Dennison, and Bosch.
With branches in 7 countries and over 30 nationalities, Pricefx is a genuinely international and diverse company, fostering a warm, welcoming, and respectful environment. Join us at Pricefx and be part of a winning team that values your unique contributions, encourages accountability and personal growth, and celebrates collective achievements.
Your mission?
You take care of our Spanish speaking customers and help them make the best use of our pricing platform, now and in the future. You are the primary contact for our customers, the face, and the voice of Pricefx. You help our customers with onboarding, adoption, and growth. You provide feedback to the product team. You share your experiences with the Customer Success Team and vice-versa.
What will be your responsibilities?

• Account manage and serve as the customer success manager on larger enterprise accounts
• Guide customers on measuring success approaches and best practices.
  1. Understand and align on business objectives, targets, key performance indicators, and metric(s), which should be supported using Pricefx software. Map KPIs to the appropriate pricing processes and Pricefx product landscape
  2. Help customers quantify the results of their pricing maturity.
• Demonstrate pricing use cases and value scenarios in Pricefx software.
• Lead through complex customer situations: relationship, incident, negotiations, escalations
• Identify new expansion or growth opportunities
  1. Lead the activities to present expansion proposals to customer executives
• Work with the Customer Success Director in leading Customer Success initiatives and company-wide improvements
• Present Customer Success stories and value during sales cycles
• Serve as a mentor and coach for new Success Managers
• Consult with the customer along their pricing journey, using assessment tools to identify gaps to increase the customer's pricing maturity
• Be able to act on behalf of a Customer Success Director in operational decision making

What should you have to succeed?

• 8-10 years of related experience in a Customer Success role
• Comfortable demonstrating use cases and business scenarios in the software and articulating the value that this brings to the customer
• Excellent presentation skills and executive presence (e.g., you can have a software value and P&L discussion with a CXO)
• Experience with implementation of Enterprise software
• Ability to quickly understand our customers' various business models/markets
• Customer support and account management experience, preferably in high-growth, software-as-service (SaaS) environments
• Strong written and verbal communication skills
• Technical aptitude and ability to understand software applications
• Enthusiasm for working with and directing cross-departmental and cross-functional teams to create improvements or solve issues
• Ability to work with minimal or no supervision
• Ability to work in high-pressure situations and navigate in an ambiguous environment

This would make it easier...

• Software consultative background with pricing or financial experience
• Certified Pricing Professional (CPP)
• Experience consulting, negotiating with senior executives

Position's KPIs:

• Retention
• Adoption
• Expansion
• Case studies conducted & collected
• Referrals/references obtained

Location

• Major US City

Other job specifics...

• Full-time employment
• Ability to travel domestically up to 30%, occasional international travel
• Spanish Required

What will you love about us?
Our employees appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor & Atmoskop scores and reviews.
We will support your home office setup with a monthly IT allowance. We prioritize work-life balance and, in addition to vacation, offer work anniversary, birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges.
We're proud also to offer some amazing benefits.

• We will give you the option of your own devices by providing a monthly $260-IT allowance (laptop, mobile, and internet).
• We match your 401K contribution dollar for dollar up to 4%, and your contributions are vested immediately.
• 4 weeks of paid time off (PTO), 14 public holidays each year, and your birthday off.
• We have amazing healthcare coverage sponsored by the ADP platform.
• We offer 12 weeks of 100% paid maternity leave.

By applying, I confirm that I acknowledge and understand how Pricefx processes my personal data as per information in GDPR for Candidates .