Customer Success Executive

The mission of a Syndigo Customer Success Executive (PIM/MDM) is to bridge the gap between our products and services and our customer needs and always looking for alternate ways to solve problems. Here at Syndigo we push boundaries to create better business value for everyone!

HOW WE'LL BE WINNING TOGETHER DAY-TO-DAY

• Builds relationships with various customer and partner stakeholders including executives at Director and/or CxO level to create champions and references

• Performs business reviews with customers and partners on a regular cadence using data to identify and nurture opportunities for value growth with each customer

• Evolves and refines engagement model working arrangement and RACI based on partner maturity and customer needs

• Nurtures customer workshops to help create a long-term vision and strategy for MDM/PIM across multiple industry verticals

• Responsible for NPS (Net Promoter Score) metrics for customers and partners

• Facilitates marketing activities like events speaking engagements references testimonials etc with customers and partners

• Manages renewals negotiations and conflicts with excellent communication skills

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 2-5 years of CSM experience

• PIM/MDM experience is highly preferred

• Ability to connect with customers and explain how their data is flowing

• Account Management and System integration expertise is a plus