Customer Success Executive, Financial Products

Customer Success Executive, Financial Products 

Summary

As a newly formed, financial technology company, ADC Advance, is seeking a motivated Customer Success Executive, Financial Products. This position is ideal for the candidate who seeks a small, friendly company culture where one can work closely with smart and highly productive people to develop outstanding products.  In this position, you will work closely with peers from the Operations, Sales, Support, Product, Finance, and Engineering teams to help our customers learn about our offerings, grow with us, and be successful using our products.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate with Operations, Sales, Support, Product, Finance, and Engineering to manage a portfolio of projects and company resources across multiple offerings
• Collaborate with the Director of Operations and Alarm.com Sales team to manage the new Dealer Sales pipeline, organize Dealer recruitment efforts, manage the underwriting experience, and support Dealer onboarding activities (training, compliance, and verification of business processes)
• Coordinate with Product and Alarm.com Sales teams to manage active Dealer program KPI monitoring to maximize dealers’ success using ADC Advance products and ensure compliance
• Establish scalable structures and processes that enable the growth of programs including learning experiences for Alarm.com Sales representatives and new Dealers spanning onboarding to continuing education (best practices, Dealer cohorts, and annual compliance education)
• Work cross-functionally with Alarm.com teams to maximize the success of ADC Advance’s programs
• Improve Smart Home Pay adoption and overall performance on the Dealer and Sales representative levels by collaboration, product feedback and improvement, and training enhancements
• Drive improvements in Dealer onboarding, training, and success efforts by recognizing areas of opportunity, developing strategies to address them, and lead implementation of changes
• Define and measure Dealer and Sales representative milestones, effectively prioritize deliverables, and manage cross-project, cross-team dependencies to meet team-wide delivery goals
• Administer, tailor, and implement Project Management tools to optimize Dealer onboarding, education, and operations

REQUIREMENTS

• Bachelor's Degree or technical degree preferred
• 3-5 years relevant work experience as a program or project manager; experience working within software development teams is required
• Proven ability to manage customers and productively engage in a customer-facing role
• Leadership experience with the ability to motivate others and build consensus
• Excellent communication, presentation, organizational, and customer service skills
• Ability to communicate and collaborate cross-functionally across a diverse set of perspectives and areas of expertise
• Strong quantitative, analytical, and critical thinking skills
• Ability to work on multiple projects simultaneously in a small, fast-paced environment
• Passion for consumer technology and interest in developing a deep understanding of complex products and technologies
• General knowledge of business, technology, economics and/or finance 

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com was named to Fortune Magazine's list of the top 100 Fastest Growing Companies in 2021 and adds to the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

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