Customer Success Front-End Engineer (m/f/x)

commercetools - we are:

• The competitive sort: We didn’t become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.
• Inspired: Continually exploring what’s possible — the innovators of headless commerce, the visionaries behind MACH — our patented tech has radically disrupted the world of enterprise ecommerce software - and we are just getting started. 
• Valued: Smart, strong, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of caring.
• Driven: We push the limits, technology, and ourselves to retain the trust of some of the world’s leading and fastest growing brands every single day.

The Opportunity:

As our Customer Success Engineer, you'll bridge the gap between our newly signed customers and successfully rolled out solutions - typically by performing technical training and consulting with them. You will take point on the technical onboarding and training of new customers and partners and will build up a training program for them.

Please note that for this role, we can currently offer full-remote work for candidates based in the European Union and in the United Kingdom.

Your Mission:

• Provide technical education to the developers at customers and partners who want to build their own solutions based on commercetools Front End by providing appropriate content, including sample applications and presentations
• Be proactive in educating and empowering developers who want to build on commercetools Front End with the design and integration of our API/SDKs
• Occasionally code in JavaScript to deliver proof-of-concepts and educational examples for our customers based on our documentation
• Partner with customers in the development of the overall architecture including existing systems while taking into account potential migrations
• Work closely with Product, Engineering, and Operations team on new products as well as documenting customer feedback on existing solutions
• Act as a valuable contact person for all current customers and partners who have technical questions and need consulting
• Collaborate with Product Managers, Architects, and Engineering leaders to define, architect, and build new customer-facing solutions based on our API/SDKs

What you need to succeed:

• 3+ years experience in an Enterprise Technical Pre-Sales/Solution Architect role
• It's easy for you to map business requirements and turn them into a technical solution and you can come up with a plan on how to achieve it
• You have written and deployed large scales applications in a production environment using ReactJS
• You can relate technical benefits and constraints of a platform to business requirements and are willing to embrace problems by non-technical shareholders and incorporate their requirements
• Experience in working cross-functionally with Sales, Customer Success, Engineering, Operations, and Product teams
• You have the ability to help recently onboarded developers successfully integrate our platform
• You are a proactive team player, as comfortable presenting in person as you are via conference call or using web demo platforms
• You're good at networking and getting in touch with others quickly
• You have a can-do attitude and you thrive in a complex and highly dynamic remote environment – and you know how to inspire in your co-workers
• Top-notch written and verbal communication skills in English
• Nice-to-have: Prior experience with Next.JS, SaaS applications, headless CMS and eCommerce

We care about your Growth and Well-being

💰 Competitive compensation package: Generous compensation structure consisting of salary, competitive stock option package, various benefits and perks

☀️ Remote Work: Up to 60 days/year from a country different from your base country  

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment

Are you ready? Come grow with us!

🔍 Are you looking for something else? Check out our Career Page and our Website for more information.

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

commercetools celebrates being a diverse environment and is proud to be an equal opportunities employer. If your professional profile aligns with our specific hiring requirements and company culture, then we encourage you to apply. We will assess your competencies, future potential, approach to learning and self-development and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.