Customer Success Intern

Are you interested in building a career in digital advertising SaaS and customer strategy? Do you want hands-on exposure to how some of the world’s leading brands use technology to drive marketing performance? Smartly is excited to announce our Summer 2026 Internship Program!

Join our global team of Smartlies and learn from some of the best and brightest in the digital advertising industry. Based in our NYC office this 10-week internship program is designed to provide structured learning hands-on experience and meaningful exposure to Customer Success at a fast-growing technology company.

As a Customer Success Intern you’ll gain foundational knowledge across the digital advertising ecosystem Smartly’s platform enterprise customer strategy and commercial account management while working alongside cross-functional teams that support some of the world’s top advertisers.

• Shadow Customer Success Managers and participate in customer-facing meetings including onboarding calls status meetings QBRs and renewal discussions
• Learn how Customer Success partners cross-functionally with Product Sales Partnerships Support and Marketing teams to drive customer outcomes
• Build foundational knowledge of Smartly’s platform ecosystem and how customers use our products to achieve business goals
• Complete product and digital ecosystem trainings across major advertising platforms including Meta TikTok Google Pinterest and more
• Support Customer Success workflows through meeting preparation customer note taking lifecycle tracking reporting support and performance analysis
• Develop an understanding of customer lifecycle management retention strategy and growth opportunities
• Contribute to a final project tied to a real business need or customer success initiative
• Collaborate with fellow teams across Smartly’s NYC office

• Digital advertising strategy and performance measurement
• Cross-functional collaboration in a global SaaS organization
• Commercial fundamentals including customer retention and growth
• Strategic thinking customer communication and problem-solving
• Smartly’s platform product ecosystem and industry-leading advertising technology

• Are a full-time rising junior or senior enrolled at an accredited 4-year college or university or are a recent graduate
• Are pursuing (or recently completed) a degree in Marketing Advertising Communications Business Media or a related field
• Are interested in digital advertising marketing technology SaaS or customer-facing roles
• Have strong communication organization and problem-solving skills
• Enjoy working collaboratively and learning in a fast-paced environment
• Have curiosity about social platforms such as Meta TikTok Pinterest Snapchat and Google
• Are legally authorized to work in the United States without sponsorship

• Have previous internship leadership or project experience in paid media.
• Are passionate about digital marketing trends and emerging advertising platforms

This internship is paid at $20 per hour and will be approximately 30 hours per week between June 16th and August 20th of 2026.

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What We Do

We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands agencies and businesses seek. Our unified platform combines media creative and intelligence offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers we've proven that dynamic and personalized creative makes advertising impactful. We are on a mission to transform the advertising experience for brands and their consumers. ⚡️

Why Work With Us

As a fast-paced growth company we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product whom we hire and reward and how we work towards a shared vision. Join us in moving advertising forward.

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