Customer Success Lead - REMOTE

Jobgether

Texas Posted Apr 02, 2026 0 views

Compensation

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Job description

Team: General

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this strategic role, you will have a direct impact on enhancing client relationships and driving customer satisfaction across the Life Sciences sector. You will work with high-profile accounts, providing expertise and support to ensure clients fully realize the value of their investments. Your contributions will not only support customer success but will also be instrumental in identifying opportunities for growth and improvement. As a trusted advisor, you will engage with executive teams to foster ongoing partnerships, making a significant difference in how our solutions meet business objectives. If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Accountabilities

Work with high visibility accounts in the Life Sciences industry

Advance the relationship with Direct Strategic/Enterprise and Commercial customers

Establish and maintain partnership operating framework to drive engagement

Function as a trusted advisor for client executive, program, and technical teams

Act as the voice of the customer, providing feedback to enhance overall experience

Contribute as an integral member of the account team, identifying new opportunities

Manage critical adoption programs for key accounts as designated

Ensure rapid and successful adoption of acquired solutions

Requirements

8+ years of Customer Success, Project Management, or relevant industry experience

Experience in the Life Sciences industry

Understanding of CAD, PLM, or ALM software implementations

Strong oral and written communication skills

Ability to translate technical issues into business terms

Basic understanding of project management principles

Ability to multi-task and coordinate activities in a matrix environment

Benefits

Competitive salary range based on experience and qualifications

Opportunity to become a shareholder through employee share purchase program

Medical, dental, and vision insurance

Paid time off and sick leave

Tuition reimbursement opportunities

401(k) contributions with employer match

Flexible spending accounts

Jackson Physician Search Texas Jul 12, 2026

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