Customer Success Lead

Customer Success Lead at ValPay – Remote – Australia

We are looking for a Customer Success Lead to join our payment business (ValPay) in Australia!

As a Customer Success Lead, you will work remotely to provide exceptional customer service to our clients, ensuring that their needs are met and their questions are answered in a timely and professional manner. You’ll join a team that delivers a best-in-class, customer-centric support experience. The Customer Success Lead plays a key role in developing this ethos by driving customer satisfaction and quick resolution times. To succeed in this role, we seek a driven, autonomous, and action-oriented professional looking for growth opportunities in their career. This position is pivotal to the success of a new, high-potential business initiative and requires an ambitious, results-oriented problem solver.

 Here's a little window into our company: ValPay is an all-in-one payment solution tailored to empower our partners' software platform. Its omnichannel payment platform enables software vendors to accept payments across multiple verticals (e.g., car rental, transportation, travel, healthcare, retail), driving payment solutions for brands globally.

 The successful candidate will be based anywhere in Australia, working remotely from home or from any of our offices in Australia!

What your day will look like:

• Act as the primary point of contact for stakeholders in the region.
• Own customer success and after-sales process to ensure sustainable growth.
• Respond to customer inquiries and provide support via email, phone, and chat.
• Troubleshoot technical issues with payment processing and work collaboratively with technical teams to resolve them.
• Guide clients through the use of our payment processing solutions, ensuring that they can use our systems effectively and efficiently.
• Perform daily risk monitoring activities, analyzing transaction logs and documenting discrepancies.
• Escalate customer issues to management when necessary.
• Keep accurate records of customer interactions and transactions.

About You:

• Excellent communication skills in English, both verbal and written.
• Ability to provide exceptional customer service with a friendly and professional demeanor.
• Proficiency in Microsoft Excel is required.
• Understanding of the basics of payment processing, including knowledge of payment gateways, credit card processing, and e-commerce, is advantageous.
• Ability to troubleshoot technical issues and work collaboratively with technical teams to resolve them.
• Detail-oriented with strong organizational skills.
• Ability to work independently and manage multiple tasks simultaneously in a fast-paced, always-evolving environment.

For information about ValPay, please visit our website at www.valpay.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Valsoft was founded in 2015 in Montreal, Canada. Our focus is to acquire and grow vertical market software businesses that provide mission-critical solutions in their respective niche markets. So far, we have acquired over 85 businesses, and we have over 2500 employees across 20+ countries. In 2023, Valsoft was named as one of the Best Workplaces in the Financial Services Industry by Great Place to Work®.