Customer Success Lead - (Remote)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value. We are seeking a Customer Success Lead to work with an amazing team on customer-centric focus projects to deliver measured business value and drive solution and retention.

This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.

Responsibilities

• Develop and nurture exceptional relationships with customers
• Proactively identify unmet client needs and solution product and service configuration to address w/ quality
• Collaborate with customers to achieve specific data and analytic business objectives
• Monitor product solution usage in a customer environment
• Drive customer outcomes, adoption, and customer experience
• Gather feedback from customers for continual process, service, and product improvements
• Triage customer issues with speed and urgency, orchestrating resources across the company as appropriate
• Promote training and education services to ensure successful customer onboarding and readiness
• Manage and optimize new client onboarding and ongoing program management
• Make changes and additions to websites as requested by the client on an enterprise level
• Provide feedback to management on the efficiency of the customer success and support process

Qualification

• 5+ years as a customer advocate to drive customer renewal and retention
• Ability to work with the clients and develop the relationships
• Exceptional communication (written and verbal) and time management skills
• Strong client interfacing and client relationship building
• Strong to Advanced Microsoft Excel and PowerPoint skills
• Ability to serve as a business partner and trusted advisor
• Digital marketing or experience in a SaaS organization required

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Salary Range: $50,000 - $60,000 USD annual

Bonus Eligible

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected].