Customer Success, Leap LAC

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success, Leap LAC in Brazil.

This role is focused on delivering a seamless and high-quality customer experience across multiple accounts, acting as a key operational and commercial liaison between customers, sales teams, and internal business units. You will ensure the smooth execution of day-to-day activities, supporting account growth through proactive coordination, data analysis, and process excellence. The position plays a central role in aligning customer needs with internal capabilities, helping to expand business opportunities and improve service efficiency. Working closely with Client Executives and cross-functional teams, you will contribute to strategic account planning, reporting, and pipeline management. This is a highly collaborative role that combines customer success, operational execution, and commercial support in a fast-paced, global environment. It is ideal for professionals who thrive in structured, detail-oriented, and customer-centric roles.

• Act as the primary point of contact for inbound customer escalations, ensuring timely resolution and high-quality service delivery.
• Support Client Executives in managing customer relationships, account planning, and business growth initiatives.
• Coordinate reporting, dashboards, and performance analysis (e.g., backlog, order history, SLA tracking, pipeline visibility).
• Assist in preparing customer presentations, executive meetings, and value proposition materials.
• Maintain accurate and detailed customer account profiles and documentation.
• Ensure timely execution of quotes, orders, and operational requests across internal teams and business units.
• Collaborate on onboarding new customers and supporting implementation and adoption of services.
• Identify opportunities for process improvement, automation, and digital transformation initiatives.
• Coordinate with vendor management and internal stakeholders to support account strategy and growth.
• Facilitate communication across sales, operations, and support teams to ensure alignment and execution.

Requirements:

• 3–5 years of experience in customer success, account management, sales support, or related roles.
• Bachelor’s degree preferred or equivalent practical experience.
• Strong skills in customer relationship management and stakeholder communication at multiple levels.
• Excellent analytical skills with the ability to interpret data and generate actionable insights.
• Experience working with ERP systems and CRM tools.
• Strong organizational skills with high attention to detail and ability to manage multiple priorities.
• Excellent communication skills in English and local/regional languages.
• Strong problem-solving and critical thinking abilities in fast-paced environments.
• Ability to prepare and deliver presentations to internal and external stakeholders.
• Proactive mindset with strong follow-through and execution focus.
• Comfortable working independently and collaboratively in a global, matrixed organization.

Benefits:

• Remote work model with flexibility and occasional travel requirements.
• Career development programs and access to leadership training.
• Global learning platform with on-demand professional courses.
• Comprehensive well-being support covering financial, physical, and mental health.
• Inclusive and diverse work environment with employee resource groups.
• Volunteer programs and community engagement initiatives.
• Structured onboarding and global networking opportunities.
• Exposure to international accounts and cross-functional projects.