Customer Success Management - North America

Why project44?   

At project44 we’re on a mission - to make supply chains work.

project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.

If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.

You are looking for your next opportunity as a Customer Success Manager - North America (Chinese Market) and are passionate about analyzing data and leveraging insights to drive value to your customers! You will have the autonomy to strategically create new solutions to customer problems and be responsible for communication across the organization. You will be accountable for making sure our customers have a world-class customer experience. This is a critical role in the organization and embodies one of our core values to “Obsess over the Customer”. You own the success from implementation through the ongoing lifecycle of the relationship. This requires working across the organization including, but not limited to; customer value reviews, ongoing feedback loop to Product and customer education. 

You’re passionate about the experience of our customers and will relentlessly identify ways to deliver value throughout the implementation process. You are someone who prides yourself on organization and the ability to keep track of competing priorities in a fast paced environment. Technology excites you and you wake up everyday eager to expand your technical skills and understanding. 

What you're most excited for:  

• Partner with customers to develop strategies to ensure the best use of the product and help them achieve maximum value from 
  our services
• Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal 
  development and product teams
• Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help 
  prioritize product requests
• Monitor customer health and risk. Develop and execute success plans cross-functionally working with customer support, product 
  development and engineering
• Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health 
  and overall satisfaction

Requirements & Preferred Skills 

•  Experience working with fast-growth technology company, preferred
• 2+ Years Experience (Logistics Operations, Carrier Onboarding, Carrier Procurement, Carrier Sales) 
• Experience in business consulting or supply chain strongly preferred
• Experience working with enterprise customers in customer-facing roles
• Experience working with a SaaS or platform product, preferred
• Comfortable presenting to leadership and in a large group
• Ability to be strategic, but still roll up your sleeves to accomplish what needs to be don
• Highly organized with a strong sense of urgency to meet deadlines
• Preferred Speaking Languages: English and Mandarin

Diversity & Inclusion 

At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!

For any accommodation needed during the hiring process, please email [email protected]. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

More about project44   

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.   

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