Customer Success Manager

We are on the hunt for passionate, honest, and fun individuals to join the future of play. Your future is here at Konami Gaming, Inc!

Konami Gaming, Inc. entered the US gaming market in the 2000s and we've spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we've garnered our share of awards and established a corporate culture of success and innovation.

A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.

The Customer Success Manager is responsible for promoting and positioning Konami Gaming, Inc. as a world-class manufacturing, sales, and service organization by providing high level support to new and existing key SYNKROS accounts ensuring a long-term business relationship and partnership is maintained with KGI.

What you will be doing:

• Responsible for engaging key client accounts through a professional and consultative approach, drawing from an up-to-date knowledge of the client and their business.
• Supports assigned key SYNKROS client accounts ensuring their issues and concerns are addressed in a timely and effective manner.
• Responsible for achieving a high level of customer satisfaction with KGI for both products and services.
• Develops effective working relationships with executives, key management, and key decision makers for each assigned key client account while fostering open and direct two-way communication with clients.
• Monitors and reports on competitor activities and potential threats relating to each key client account and their respective market.
• Recommends product developments and enhancements that will improve customer relationships and improve SYNKROS product offerings.
• Effectively adopts a proactive approach to relationship management; anticipates customer needs by scheduling regular consultation visits within assigned accounts to advise them of value-added services, potential opportunities for services, product solutions, and other needs.
• Ensures key clients and their SYNKROS users have a good understanding of the product and best practices for utilizing the features of SYNKROS.
• Responsible for identifying and engaging the appropriate KGI resources to resolve client issues and take advantage of business opportunities, such as Training, Sales, Customer Support, R&D, and Compliance.
• Develops new processes and business practices to foster business improvement.
• Responsible for keeping up with special assignments that are critical in nature to meet revenue, customer satisfaction issues, timeframes, and other business goals unrelated to core responsibilities.
• Performs other duties as assigned.

What we want you to have:

• Bachelor's Degree in Computer Science, Business Management, Operations Management, or equivalent field and experience.
• 3+ years of experience in a customer engagement and service role.
• 3+ years of experience in a technical account management service and support role or similar experience.
• 3+ years of experience with casino operations.
• Proven ability to set and manage expectations with clients.
• Experience in communicating professionally and efficiently, both verbal and written with all levels of the business.
• Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Knowledge of helpdesk ticketing software a plus.

Travel:

Moderate travel necessary. 25-35%, or as business requires. Employee must be flexible to the travel needs of the business.

Konami Offers

• Competitive Wages
• 401(k) plan with company match
• Comprehensive health benefits package
• Company paid Holidays, Vacation, Sick, National and Floating Holidays
• Tuition reimbursement program

KGI is an Equal Opportunity Employer and will not discriminate against any employee or applicant for employment because of race, creed, color, national origin, sex, age, disability, or marital status.