Customer Success Manager

At DoiT International, we believe the cloud transforms the way we build technology, and we are on a mission to help companies, big or small, go through this transformation. We make the cloud our business, so our customers can focus on theirs. 

We are looking for a Customer Success Manager that is a self-motivated and goal-oriented individual who will be responsible for developing customer relationships that promote retention and loyalty of our customer base. Your job is to work closely with customers to ensure they understand the value of our products and are satisfied with the services they receive including the ability to improve upon areas of dissatisfaction.

We work hands-on, side-by-side with our customers to educate, mentor, advise, and solve problems to make sure they are getting the most out of what our product line has to offer.

We are looking for people to join us on our mission and share the honor and delight of being able to help companies to realize their ideas into successful products.

Here is some more information about on what we are looking for and what the role will look like:

• Conduct onboarding for new customers
• Enhance customer training and education on the Cloud Management Platform
• Build healthy customer relationships 
• Evaluates and analyzes customer needs and shares information with the DoiT organization
• Builds trust and transparency with customer and acts as a customer advocate
• Promotes customer loyalty within the customer base
• Escalate problems and customer feedback more generally, to the engineering team, product managers, and other departments
• Review customer complaints and concerns and seek to improve all aspects of the customer experience
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• Optimize existing processes within the company and actively enhance all Customer Success initiatives
  

• Have 3-5 years experience in Customer Success in a B2B Saas Company is a must 
• Have used Gainsight, Totango, Salesforce, Zendesk or similar products
• Have experience with public cloud platforms (GCP/AWS/Azure) is a plus
• Have experience working with Saas Platforms and Promoting Value
• Have exceptional ability to communicate and foster positive business relationships with our customers
• Have demonstrated the ability to learn new technologies and products quickly, and understand how customers use them to drive strategic success
• Experience analyzing and optimizing the existing process in the customer success department
• Deep understanding of customers concerns and thoughts regarding the use of the product and the ability to do some troubleshooting
• Accountability and personal organization is a must
• Be curious and self-movitaved to learn and develop their professional competencies
• Be fluent in English to a professional degree (verbal and written)
• Experience with finance or data analytics is a plus

Here’s a little more info about us and our culture...

• For many companies, the journey to cloud transformation can be more like a tangled web of complexity. DoiT International is a global organization that helps teams successfully evaluate, test, migrate, and optimize on the public cloud.
• As Google Cloud’s top partner and a strategic partner of Amazon Web Services, our mission is to enable customers to harness the power of the public cloud at peak efficiency so they can focus on building the best products for their own customers.
• Beyond just a helping hand, we’re building a suite of products to help our customers to optimize every facet of their cloud deployments. As a testament to our deep engineering expertise, over 1,000 tech-savvy companies such as Outbrain, JFrog, and Redislabs trust DoiT International’s Cloud Management Platform as their copilot in the cloud.
• Having raised $100 million from Charlesbank Capital Partners, we’re scaling all aspects of our company — especially around product innovation. DoiT’s Cloud Management Platform is a gamechanger in the industry that helps the developers at tech-savvy companies improve cloud operations, maintain security, control cost, and ensure governance of its growing cloud estate.

Our Core Values guide us in crafting a unique and stellar employee experience for all of our team

Target Location: Anywhere in the US or Canada. We’ve created a remote first culture that thrives in a virtual environment so you have the resources you need to connect with talented people around the world. 

We put our team first and provide great benefits & perks such as:

• Up to 100% paid health insurance
• Employee Stock Option Plan (ESOP)
• Genuine unlimited PTO policy
• Flexible working hours and a focus on maintaining a healthy work-life balance

• Check out our live stats page to learn more about the technologies we use to support our customers 

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