Customer Success Manager

About GoodTime

GoodTime helps people and companies drive better results from their most important meetings. The GoodTime Meeting Optimization Engine automates scheduling, makes sure the right people are in the room, and provides actionable insights to meet smarter. Its flagship product, Hire, allows organizations to win top talent faster with Candidate Relationship Intelligence. Over 300 leading companies like Spotify, Slack, Pinterest, Okta, HubSpot, and Box have scheduled more than 7 million smart meetings with GoodTime. Learn more at goodtime.io.

The Role

We are looking for a Customer Success Manager to join our team at GoodTime. As a Customer Success Manager, you will help Small and Medium sized businesses improve their recruiting operations through the use of our Meeting Optimization Engine and flagship product, Hire. Your role will be instrumental in shaping our account management and customer success processes.

What You Will Do

• Own the success of your customers from onboarding to renewal and expansion
• Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
• Comfortable managing a book of business of 50-75 low-to-medium touch customers
• Build strong relationships with key stakeholders and decision-makers
• Use data insights to track customer health and identify areas for improvement
• Work closely with sales counterparts to identify and pursue renewal and expansion opportunities
• Assist with onboarding new customers and driving early adoption
• Maintain an expert level understanding of the GoodTime Hiring product (technical and workflow) and industry to identify new opportunities
• Collaborate with internal teams to deliver an exceptional customer experience
• Contribute to the scalability of the customer success team through documentation and process optimization
• Build and monitor customer experience playbooks to improve customer retention and satisfaction

Who you are

• You have 1-2 years of experience as a Customer Success Manager at a SaaS company or a related field
• You are an excellent multitasker and can manage a book of business with attention to detail
• Excellent written and verbal skills with the ability to create content that can be distributed to large audiences. 
• Comfortable speaking in webinar style settings. 
• You can work collaboratively with product, support, and sales teams to ensure customer success
• You thrive in a fast-paced environment and have strong project management and communication skills
• You have exceptional client-facing skills and radiate enthusiasm, high energy, poise, and confidence
• You can articulate the value proposition of a technology platform to meet client needs
• You are comfortable collaborating with both technical and business teams
• Previous start-up experience is preferred

Our Culture

GoodTime is entering uncharted territory.  To conquer our goals, we've implemented a Culture of Entrepreneurship.  Our Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration.  As a teammate at GoodTime, you will need to rely on and embody these traits to get the job done successfully.  Being in this culture means owning your role, and balancing autonomy with company alignment.  

The Culture of Entrepreneurship should be a difference maker in helping you and our clients, teammates, and friends create a future where every minute counts.

You might be a good fit for GoodTime if you:

• Like to work with amazing people! (seriously, our own teammates’ words)
• Dislike politics and “red tape” 
• Are friendly, always willing to lend a helping hand
• Can make a path forward, even in ambiguous situations
• Are Humble, able to admit your failures (we’re all human)
• Love to learn, self-taught in many areas
• Are willing to give and receive feedback because you care
• Are bored without a hard problem to solve

• Enjoy seeing your hard work make real impact, and controlling your own success 

Commitment to You

The more diverse and inclusive the workplace, the more our product, community, and company can flourish.  We have people from many different backgrounds and knowledge areas.  As a prospective teammate, you may not “tick” all the boxes here, and we don’t expect you to.  If you believe in the vision and values at GoodTime, please apply!  We’re proud to support and be an ally to the BIPOC community, women, veterans, and those recovering from the various effects of the pandemic. 

Benefits/Perks

• Remote first culture, with fully paid bi-annual company get togethers (once deemed safe to do so) for ALL teammates, potentially more paid travel as needed based on role
• $500 home office subsidy
• 8 week Parental Leave (including adoption placement)
• Flexible time off (R&R)
• Up to $500 towards self-selected learning and development
• Health, Dental, and Short-term Disability plans, with generous employer contribution
• Paid subscription to Calm app (meditations on meditations y’all)

Remote in Mexico Only 

We are unable to accommodate Visa holding candidates at this time

Please Note: No 3rd Party Agency/Recruiters will be considered.