Customer Success Manager

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional/commercial mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications, Commercial Customers, and Partners.
Job Description

We are looking for a candidate who can jump into a business problem or challenge, figure out what information is needed, work cross-functionally to analyze the problem and develop & present a recommendation - the benefits of consulting. This role requires active collaboration across the company and knowledge of our services portfolio. Candidates need to be well-rounded, flexible and driven.

The Business Development Manager/Customer Success Manager will focus on improving business performance, including the analysis of operational data and financials, go-to-market for new offerings, and training. The position will work hand-in-hand with functions, including offer management, centralized operations, regional teams, Channel Partners and frequently present recommendations to executive level management. The role will also include working with Motorola’s Sales team (and other internal teams) to grow/enhance the assigned portfolio (new services), building customer relationships and instilling customer confidence in Motorola as a service provider, as well as contributing to Motorola’s monthly and quarterly status reports and revenue tracking.

Specific responsibilities could include but are not limited to:

• Translating high-level business problems into more specific questions with data-driven analysis and recommendations; the data often needs detailed validation with stakeholders to ensure directional accuracy

• Development of forecasting models based on key business drivers to improve regional sales forecasting and operational execution

• Business case creation and analysis on new services opportunities including market sizing, investment requirements, pricing, and financial returns

• Assist in preparation & analysis required for internal/external management meetings including customer, partner, staff and executive briefings

Qualifications:

• Bachelors Degree (analytical degree such as finance or engineering preferred)

• MBA preferred, not required

• 1+ yrs of service product management experience

• TSIA involvement

• XaaS (where X=something offered as a service) Subscriptions, Software licenses...etc

• Experience with revenue/cost analysis, market sizing & analysis, operational strategy formulation, business case development, or financial modeling

• Knowledge of Motorola Solutions’ service portfolio

• Excellent interpersonal, verbal and written communication skills

• Experience working in a highly analytical setting requiring quantitative analytics

• Experience creating executive management presentations

• Advanced Excel modeling skills

• Sophisticated Presentation (PowerPoint/Google slides) skills

• Ability to think broadly and critically about a quantitative analytical problem by applying business, industry and company acumen to prove or disprove a hypothesis

• Enjoy digging into data that is not clean & requires validation, making directional recommendations with incomplete information

#LI-RO1

Basic Requirements

• Bachelor's Degree
• 1+ years of experience in one of the following: Project Management, Product Management, Sales, or Customer Success

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.