Customer Success Manager

Job Title: Customer Success Manager (CSM)

Location: Work From Home

Job Type: Full-time

Key Responsibilities:

• Develop and implement client retention strategies to ensure long-term satisfaction and reduce churn.
• Regularly conduct check-in calls and email surveys to monitor client satisfaction and gather feedback.
• Analyze client feedback and data to identify trends, issues, and opportunities for improvement.
• Work closely with the sales and operations teams to ensure seamless onboarding and continuous support for clients.
• Proactively communicate with clients to address any concerns, provide updates, and ensure their needs are being met.
• Develop customized strategies and action plans for clients, aimed at optimizing their experience and ensuring they derive maximum value from our services.
• Create and present reports on client satisfaction, retention metrics, and strategies to the leadership team.

Qualifications:

• Minimum of 1 yr of experience in a Customer Success, Account Management, or similar role, with a focus on client retention and satisfaction.
• Strong strategic thinking skills with the ability to develop and implement client-focused retention strategies.
• Excellent communication skills, both written and verbal, with a proven ability to build and maintain strong client relationships.
• Experience in conducting client check-in calls, email surveys, and analyzing client feedback.
• Familiarity with tools like Notion
• Results-oriented and proactive, with a strong desire to ensure client success and satisfaction.