Customer Success Manager

Playground is working to make excellent child care accessible to all. Playground has built best in class software to manage all aspects of running a child care business. We believe that providers should focus on providing incredible child care — the kind of work that only people can do — and that software should manage the rest. We're building the child care management platform that eliminates the administrative work of running a center.

Playground is at an inflection point — and poised to grow extremely fast. We recently raised millions of dollars have several statewide contracts and are working with thousands of schools across the country. Additionally our founders were recently honored as Forbes 30 under 30.

We are a team of owners who are not afraid to dive into large complex projects. If you are excited by the prospect of helping build Playground's account management organization and joining a collaborative high-growth startup — please apply!

We’re hiring a founding member of our SMB Customer Success team to help design and scale a product-led customer success motion.

You’ll manage a large portfolio (~400 SMB customers). Success here means using data signals and systems to deliver famously friendly experiences at scale.

We’re looking for business athletes: people who can toggle between strategy and execution spot patterns across hundreds of accounts and build repeatable plays that drive retention and expansion.

You’ll play a critical role in defining:

• How we prioritize customers using product and behavioral signals

• How we intervene at the right moments (not all moments)

• How we scale impact without scaling headcount linearly

This is an in-person role based in our Denver office. You’ll work alongside a collaborative team that’s committed to delivering value and making an impact across the child care industry.

• Reduce Churn & Boost Activation: Proactively implement strategies to minimize churn while driving increased activation and engagement across customer accounts.

• Prioritize What Matters: Strong judgment is key we're looking for someone who can spot and act where their time will make the biggest difference.

• Monitor & Optimize: Track customer health metrics proactively address risks and implement strategies to boost satisfaction and retention across your portfolio.

• Collaborate Cross-Functionally: Partner with the Product team to provide customer feedback and champion innovative enhancements that deliver exceptional client value.

• Stay Organized: Keep detailed records of client interactions support requests and upsell opportunities using our CRM system.

• Seize the Opportunity: Playground is a place where doers thrive. If you see a problem solve it. If you see an opportunity run with it!

• Minimum 2+ years of experience in a customer success account management or related role within a SaaS company specifically serving SMB clients.

• Proven track record of managing book of business

• Experience in retention conversations and management

• Excellent verbal and written communication and interpersonal skills.

• Strong problem-solving abilities and a proactive approach.

• Proficiency with CRM software and customer success tools.

• Adaptability and working independently as part of a team in a fast-paced startup

• Experience at a high-growth startup

• Experience with childcare management software

• Experience in early childcare

Salary for this position is $105000 - 135000 OTE subject to standard withholding and applicable taxes. Job level and actual compensation will be decided on factors including but not limited to individual qualifications objectively assessed during the interview process (including skills and prior relevant experience potential impact and scope of role) market demands and specific work location. The listed range is a guideline and the range for this role may be modified.

• Competitive salary + equity

• 3 weeks of PTO

• Health vision and dental benefits

• $1200/year education stipend

• Free lunch daily

• Collaborative and supportive work culture with a high level of autonomy and room for growth

How to Apply: If you're a hustler who's excited to join a mission-driven early-stage company with ownership craftsmanship and empathy at the center of what we do apply now. The Playground Team is fully in-office in Lodo Denver or Union Square NYC. Please make sure you are open to a fully in-person role before applying.

Check out: https://www.tryplayground.com/about to learn more about our journey and co-founders Dan Josh and Sasha.

What We Do

For too long child care programs have been stuck with clunky tools and manual processes falling behind while other industries get all the high-tech toys.Playground is flipping the script. Playground is a proven platform for child care providers to streamline their operations reclaim their time and get back to the joy of teaching and caring. Our all-in-one child care management software manages billing attendance registration and enrollment communication paperwork payroll and more.

Why Work With Us

At Playground we’re a mission-driven high-growth startup where collaboration creativity and entrepreneurial thinking fuel everything we do. We act like owners take initiative and make smart decisions independently every day. Join us to make an impact grow fast and be part of a team that truly values your ideas energy and drive.

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