Customer Success Manager

Description

Company Description

JumpCrew integrates sales and digital marketing to help clients grow brand awareness, leads, and revenue. JumpCrew is the perfect place for self-driven, dynamic people who want to learn and help businesses grow. If you take an entrepreneurial approach to problem-solving, work well in a high-growth, fast-paced environment, and are brave enough to not wear a seat belt in a rocket ship so you can lean closer to the stars; then JumpCrew could be the place for you!

Job description

We are currently hiring for a Customer Success Manager to support our client advertising product delivery process. Customer Success Managers are responsible for developing and implementing customer service strategies. The job duties of a Customer Success Manager include handling difficult customer service situations, and improving the overall customer experience. They are responsible for ensuring that their company's customers are satisfied with the products or services they receive.

In order to do this, Customer Success Managers must constantly communicate with customers and employees. They must also keep track of customer feedback and develop strategies to improve the overall customer experience.

Responsibilities

• Drive customer retention, reduce churn, and increase customer satisfaction
• Map the customer journey and identify opportunities to proactively intervene on the client's behalf
• Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
• Test new strategies for driving customer value
• Continually review and improve the collection of process, oversee and organize every interaction between the customer throughout the lifecycle
• Implement and manage online advertising campaigns
• Perform the day-to-day ad scheduling in multiple platforms, including Google Ad Manager, CMS, Waze and Programmatic Ads.

Qualifications

• 1-3 years minimum hands-on experience within implementing advertising campaigns
• Ability to work in a fast paced environment with tight deadlines.
• Experience with Google Ad Manager
• Experience within CRMs - Salesforce, Outreach
• Bachelor's Degree required
• Relevant industry experience working in a B2B advertising setting
• Coachable
• Exceptional communication and problem solving skills
• Solutions oriented
• Positive attitude
• Incredibly organized, detail oriented, and process driven

Additional Information

• Location: Nashville Office, hybrid schedule
• Generous tenure-based PTO plan
• 9 company holidays
• Compensation - Base salary: $45,000-$50,000; OTE: $70,000-$80,000
• Healthcare benefits
• 401k
• Learning and career growth opportunities
• In-house kitchen with coffee
• Regular company outings - lunch and happy hours!

About JumpCrew

JumpCrew is on a mission to help good businesses grow into great companies. The key to this transformation is the careful application of digital marketing and sales. This is a gradual process, and each of our products represents a step in the journey to building a thriving enterprise.

Whether it's driving awareness on social media, producing more leads from marketing, or getting sales to close more deals, JumpCrew has a solution to help businesses move forward.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.