Customer Success Manager

Founded in 2018 by engineers from Stanford, Cisco Meraki, and Samsara, Spot AI is the fastest growing Video Intelligence company in the U.S. We are upending the $30 billion video surveillance market with an AI Camera System to help people at work create safer, smarter organizations. In the process, we’re disrupting video security to create a new category of Video Intelligence.

We are experiencing tremendous growth and are deployed at thousands of locations across businesses in 17 different verticals, ranging from local businesses to Fortune 500s. Our customers range from warehousing and healthcare to nonprofits and car washes including SpaceX, ExtraSpace Storage, WineDirect, YMCA, and Veg Fresh Farms.

We’ve recently raised $40M Series B financing to continue to transform how organizations use their video footage. We’re backed by Scale Venture Partners, Redpoint Ventures, Bessemer Venture Partners, StepStone Group, and MVP Ventures.

Spot AI has been acquiring customers rapidly and with increasing customer count comes the responsibility of ensuring our customers are set up for success. Your role will be to collaborate with other internal teams to deliver an outstanding experience for our customers and drive positive net dollar retention for the business. You will report to our Director of Customer Success, own onboarding and ongoing relationships with your customers, and have a strong voice in shaping the future of our customer success function. 

This role is an ideal fit for an experienced Customer Success professional looking for the opportunity to contribute to building an outstanding customer success organization and culture.

• Being an early member of a Customer Success organization and helping build a proactive team and culture 
• Owning relationships with customers, partnering with them to drive their long-term success, and serving as an advocate for them within the organization
• Collaborating as part of a cross-functional customer-focused team to deliver an outstanding customer experience
• Driving towards metrics and goals around customer health, system deployment, and net dollar retention
• Continuously improving our Customer Success processes and techniques

• A demonstrated passion for customer centricity and experience in managing customer relationships, including relationships with mid-market clients
• 2+ years in customer success or account management roles in B2B SaaS / technology, preferably working with Mid-Market accounts (experience with education and government clients is a plus)
• Someone who is organized and diligent, with the ability to drive priorities independently
• Enthusiasm to learn about our product and video intelligence
• Excellent written and verbal communication skills and the ability to influence people at different levels of an organization
• Ability to operate in fast-paced and ambiguous environments
• The ability to commute to, and work from, our Lehi, UT office 3 days per week 

• Base Salary Range (Utah based candidates): $80,000 - $90,000 annually.  Offered salary will be based on the offered candidate’s demonstrated attributes and competencies related to the role.  This salary range is specific to candidates based locally in Utah. 
• Commission eligible up to $20,000 annually, depending on agreed upon base salary
• Generous early stage equity
• Medical, dental and vision plan options 
• 401K with Employer Match
• Flexible and supportive time off practices, including self-managed PTO and a 14-week new parent leave policy
• Learning and Development Opportunities

What We Value:

We operate under a trio of company values:

1. Customer First, Always.  We are relentlessly curious about our customer’s goals, and seek the simplest solutions to solve their problems.
2. Own Your Outcomes.  We bias towards action, move fast, and iterate.  Everyone on our team is empowered to make decisions.
3. It’s a Team Effort.  We help each other succeed.  We leverage each other’s strengths to accomplish big goals together.

And, we are creating and cultivating a diverse and inclusive culture where we celebrate individuals for what they accomplish, no matter who they are!  As an equal opportunity employer, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Come join our journey!