Customer Success Manager

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology. 

Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

Be a part of our wonderful Customer Success team! The responsibilities of a Customer Success Manager are:

• Provide resources to customers based on their implementation goals and solutions to support onboarding and drive adoption for all purchased products and services.
• Establish clear, desired outcomes and markers for the customers within a Customer Success Manager’s assigned region.
• Analyze data daily to establish which customers to proactively contact and assist with implementation and/or using all purchased products with fidelity.
• Streamline communication internally with other teams to ensure that the customer has an outstanding onboarding and implementation experience.
• Build, add to, and use the Customer Success Manager playbook so that team members can understand our practices as the company grows and scales.
• Seek to promote the value of the product and assist in the upsell of services and products with brand image and promoting value through customer experience.
• Assist in crafting resources and informative materials for other members of the Customer Success Management department.
• Be the voice of the customer so that internal teams can better understand how to improve all aspects of the customer experience.
• Track customer health with tools and data established by the Customer Success Management team.
• Ability to take action on the data with an entrepreneurial spirit and vision.
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
• Optimize existing processes within Renaissance and actively enhance all Customer Success initiatives.
• Overcommunicate with sales team and other customer-facing teammates to ensure everyone is in lockstep with how to best serve the customer.
• Other responsibilities, as assigned.

Qualifications

• 3-5 years demonstrated Customer Success ability in a customer facing SaaS business.

Preferred Qualifications:

• Experience at State DOE or with State Assessment guidelines
• PMP

Additional Information

All your information will be kept confidential.

Salary Range: $68,000 - $93,500

This range is based on national market data and may vary by location.

Benefits:

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For information about Renaissance, visit: https://www.renaissance.com/