Customer Success Manager

Who We Are

PartySlate is a team of 60 (and growing) individuals representing a wide variety of backgrounds and experiences. We work hard, have fun, and focus on results above all else. We are constantly building, measuring, and learning in order to build our brand, grow our digital presence, and deliver powerful results within the $800 billion events industry. PartySlate was founded in Chicago and has also launched in New York, Los Angeles, Dallas, San Francisco, San Diego, Houston, Atlanta, Miami, Boston, to name a few, with more to come. And as we expand, our talented team continues to expand, too.

About the Customer Success Manager Opportunity

PartySlate seeks a highly-motivated individual who will manage the premium membership subscriptions with PartySlate. This position works closely with event professionals to manage their PartySlate profiles and oversee the fulfillment of their contracts. The Customer Success Manager will work closely with the VP of Operations and Customer Success Senior Director.

Responsibilities

• Own a book of business of PartySlate’s customers, who are event professionals Support a customer through their full lifecycle journey post-sale, including onboarding, nurturing, and renewal
• Act as a product educator to support a customer to fully utilize the PartySlate platform
• Develop a positive customer experience through customer service and support
• Work cross-functionally to ensure customer contract fulfillment 
• Manage the hand-off of customers between Sales and CS and ensure customers fully complete onboarding
• Conduct Business Review calls with customers to understand customer objectives, review product usage, and reinforce product enablement 
• Facilitate customer renewal conversations, including engaging in upsell conversations if relevant
• Document product feedback and needs of customers
• Serve as a customer advocate during product feature prioritization 
• Attend in-person events to build relationships with customers
• Ongoing Metrics: Net Revenue Retention, Renewal rate, Customer Health Score

Skills & Qualifications

• 3 to 5 years of relevant experience in sales/customer success 
• Highly proficient in all sales strategy and conversations 
• Strong written and verbal skills 
• Confident and comfortable talking to clients on Zoom/phone or in person
• Excellent attention to detail 
• Highly organized, self starter, and self motivator 
• Proficient with G-Suite products Familiarity with HubSpot and ChurnZero preferred

About PartySlate 

PartySlate is a platform that inspires people planning events of all kinds and connects them with the leading vendors and venues across the country and the world. When you join the PartySlate team, you will join a group of passionate, collaborative, diverse, and authentic individuals working to help people plan inspiring, memorable, and meaningful events that make an impact. We move fast, work hard, encourage flexibility, and most importantly, have fun. 

Our Commitment to Diversity, Equity & Inclusion

PartySlate is committed to creating a diverse and equitable environment for its employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.