Job Description
- Manage ongoing relationships with B2B clients in the US and Europe, ensuring satisfaction and addressing issues;
- Serve as the main point of contact for clients, handling day-to-day matters like contract launches, reporting, and invoices;
- Monitor product usage, offering recommendations to help clients maximize value;
- Troubleshoot and resolve issues, working closely with our tech team;
- Identify opportunities to boost customer satisfaction and loyalty, leading to higher retention and upsell potential;
- Assist with outreach marketing campaigns alongside the client’s team and provide personalized training to help customers achieve their goals;
- Work towards monthly and quarterly KPIs, focusing on Client Retention, Churn Rate, Upsell Rate, and NPS;
- Collaborate with sales, marketing, and product teams to improve the customer experience and share feedback for product innovation.
- Have 2+ years of experience as an Account Manager, Customer Success Manager, or in a similar client-facing position.
- Have worked with B2B clients.
- Possess an advanced level of English.
- Are proficient in using sales tools, Google Workspace, Intercom, Hubspot, Stripe, and outreach tools.
- Can work remotely, both independently and as part of a team.
- Are a self-motivated, positive, and proactive problem solver.
- Excel at building rapport and collaborating with diverse team members.
- Embrace a mindset of continuous improvement and growth.
Date Posted
01/03/2025
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