Customer Success Manager

Job Description:

Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we are looking for a Customer Success Manager to join our new and fast-growing team. If you are excited by technology that has the power to handle hundreds of thousands of transactions per second; collect tens of billions of events each day; and evaluate thousands of data-points in real-time all while responding in just a few milliseconds, then IAS is the place for you!

As the Customer Success Manager, you will lead our business by activating & servicing our existing clients in India. You will also successfully onboard, retain, grow and engage at a high level with priority client accounts, partnering with Sales and Client Services where necessary. The primary focus of this role is to activate, shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts. Through senior level relationships, there will also be an expectation to cross-sell into new accounts within the region also.

Customer Success Managers build comprehensive knowledge of the verification and analytics space within the advertising industry and use this knowledge to support and advise clients’ digital media strategies. This role will suit an experienced Customer Success Manager who is passionate about making an impact, driving ROI for their clients, and forging strong high-level relationships with agencies and marketers directly.

What you’ll get to do:

• Activate & effectively service global and regional clients who have an existing relationship with IAS
• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services for several highly strategic accounts
• Master thorough knowledge of IAS products and services to ensure the timely and successful delivery of our solutions, according to the needs and objectives of each client
• Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Own client meetings, including presenting product training, data analysis, strategic business reviews and additional engagement modules
• Develop a trusted advisor relationship with key client stakeholders and executive sponsors, fostering regular, impactful engagement
• Understand client goals and communicate and advocate for clients’ needs internally
• Identify at risk opportunities and work with internal and external stakeholders to build and enact solutions
• Work with Client Services, Sales, Product Marketing, and Finance to create best-in-class service for all clients

You should apply if you have most of this:

• 04 to 06 years in a client-facing customer success/account management role in ad tech, media agency or other media technology company
• Experience in Campaign or Account Management with a deep understanding of the online advertising eco-system
• Exposure to working with media agencies, publishers and programmatic platforms
• Service-oriented ethos with a strong business mindset and the ability to create strategic plans
• Experience managing, consulting, and negotiating with clients with an excellent track record of retaining and growing a portfolio
• Excellent analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations

About Integral Ad Science