Customer Success Manager Commercial Pooled

At BuildOps we’re building a groundbreaking software solution purpose-built to support today’s commercial contractor. From helping our customers to manage their service all the way to project management we’re breaking the mold and building a team that invests in our mission statement. We love driven self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

As our Customer Success Manager you will join a well-funded fast-growing technology startup with the unique opportunity to help build out a critical function for the company. While prior account management experience and/or familiarity with the commercial contractor industry is highly valued the ideal candidate is someone who works hard demonstrates strong analytical thinking and is willing to go above and beyond to help customers succeed on our platform. Willingness to work during EST business hours is a pre-requisite.

• Extraordinary people skills: must be empathetic patient confident good-humored and able to interact well with a broad spectrum of personality types.
• Excellent written and verbal communication skills.
• Highly organized with impeccable attention to detail.
• Thirst for knowledge and willingness to learn.
• Strong product instincts with the ability to document issues concisely.
• Ability to thrive within a collaborative team environment and understands that we succeed or fail together.
• Capable of efficiently learning and using complex software as well as teaching all aspects of that software to others.
• An efficient and effective problem-solver with strong critical thinking skills and troubleshooting abilities.
• Intelligent self-motivated quick thinking and fast learning.
• Demonstrated ability to succeed in a challenging fast-paced environment.
• B.A. or B.S. degree from a top university.
• Willing to work during EST business hours.
• Prior knowledge or ability to quickly learn Accounting ERP systems like Quickbooks Online/Enterprise Sage 300 CRE/Intacct Viewpoint Vista/Spectrum preferred.

• Assist customers with all aspects of our software through phone email and Zoom screen-sharing sessions with a primary focus on customer success support and satisfaction.
• Become a BuildOps product expert and help both customers and co-workers succeed by identifying creative solutions to unique workflow requirements.
• Utilize support tools such as Monday.com JIRA Service Desk UserGuiding and OpenPhone to efficiently handle customer cases and track personal performance.
• Collaborate as part of a tight-knit team working together to provide superior technical support while maintaining a positive environment.
• Troubleshoot and submit bugs to our developers acting as the primary driver from bug ticket creation through resolution.
• Champion customer needs internally by providing feedback and escalating requirements ensuring that they receive the attention they deserve.
• Travel on-site to our customers’ office locations in order to assist with their initial BuildOps implementations.

• We have customers across the US and Canada so our top candidates will be ready willing and able to travel and assist with our legendary customer implementations. Travel frequency will depend on the account.

• Raleigh and remote: $72000 - 90000k base salary range + annual bonus opportunity
• LA/SF: $76000 - $95000k base salary range + annual bonus opportunity
• Toronto: $66000-$83000k base salary range + annual bonus opportunity

What We Do

BuildOps is the AI-native platform for commercial contractors. Built for the complexity of large-scale commercial work it replaces disconnected tools and manual workflows with a single system that runs every job from quote to close.At the center of the platform is OpsAI BuildOps' intelligence layer designed for real work in the trades. OpsAI helps dispatchers send the right tech in seconds gives field crews the context they need before they step onsite and helps offices bill clearly and stay on top of cash — all inside the workflows teams already use.Founded in 2018 by a U.S. Army veteran BuildOps exists to give mission-critical trades technology as strong and reliable as they are — so they can operate with clarity when the work is on the line. Today more than 1000 leading companies across North America trust BuildOps to power their businesses backed by Founders Fund N47 Meritech Capital and other top investors.

Why Work With Us

The idea for BuildOps was born out of the very real need felt by our founders from their own experience both in technology and in the field. We’re a widespread but tight-knit team of go-getters. We are passionate but humble. Unique but fiercely collaborative. And at the end of the day we truly love what we do.

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