Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in United Kingdom.

This role is ideal for a customer-focused professional who thrives on building and nurturing enterprise relationships while driving measurable business outcomes. You will serve as a trusted advisor for clients, guiding them through onboarding, adoption, and expansion of complex solutions. The position combines account management, strategic problem-solving, and cross-functional collaboration, allowing you to influence both customer success and internal processes. You will work closely with project managers, development teams, and sales engineers to ensure a seamless customer experience. This is a hands-on, high-impact role within a fast-moving, data-driven environment, providing autonomy and direct ownership over client satisfaction and growth. Your insights and proactive approach will help shape solutions that meet evolving customer needs.

• Build and maintain strong relationships with enterprise clients, ensuring a high-quality customer experience
• Onboard new customers effectively, aligning product solutions with their business goals and success metrics
• Identify opportunities for account expansion and coordinate with internal teams to execute them
• Track deliverables, manage tasks, and ensure timely follow-through on initiatives
• Collaborate with project managers, development teams, and sales engineers to support delivery and translate requirements into actionable input
• Educate clients on product features and functionality relevant to their specific use cases
• Act as a strategic partner for clients, proactively addressing challenges and facilitating success

Requirements:

• 6+ years of experience in customer-facing roles, ideally managing enterprise accounts
• Proven track record of delivering high-impact customer experiences, preferably within SaaS or tech-driven environments
• Strong project management skills with the ability to manage multiple priorities, stakeholders, and deadlines
• Excellent communication and collaboration abilities, paired with curiosity and a proactive approach to problem-solving
• Analytical mindset and comfort working with data to inform decisions
• Adaptable, ownership-driven, and capable of thriving in a fast-paced, evolving environment
• Nice to have: experience with marketing agencies or media teams, familiarity with marketing data ecosystems, understanding of data concepts like APIs, ETLs, and data warehouses

Benefits:

• Remote-first work environment with flexible arrangements
• 20 working days of PTO per year, plus US holidays and additional days off
• Opportunity to work in a fast-paced, innovative, and open startup culture
• Professional development reimbursement and growth opportunities
• Direct impact on customer success and enterprise account growth