Job Description
OJO is committed to fostering an environment where all employees and candidates can thrive, grow, and lead. We strongly encourage members of marginalized communities, including people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities, to apply with OJO. If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know the confidence gap and imposter syndrome gets in the way of meeting incredible candidates and we don’t want anything to get in the way of meeting you. If you need any assistance completing any forms or to otherwise participate in any portion of our interview process, please reach out to [email protected].
About OJOOJO is an Austin-based real estate technology company guiding more people to successful homeownership. The company’s platform for buying, selling, and homeownership meets people wherever they are on their journey, offering personalized guidance every step of the way. Through a bespoke combination of people and technology, OJO cultivates a deep understanding of individual needs and preferences, matching people with the right tools and trusted providers to equip anyone to unlock the abundant benefits of home ownership.
The OJO residential search site, Movoto by OJO, provides personalized recommendations and highlights listings best suited to each consumers’ needs and preferences, so they never miss a home that might be the right fit. OJO Homeowner, the home management and finance tool, helps consumers uncover hidden savings, monitor equity, and plan for the future, whether managing their home as an asset or identifying the right time to sell. OJO also has a network of more than 30,000 top-rated real estate professionals, the OJO Select Network, and matches each consumer with the expert who can best support their individual journey.
As one of the fastest-growing companies in the U.S., OJO Labs placed 29th on the Deloitte Tech Fast 500 and 49th on the Inc. 5000. To date, the company has raised more than $140 million to fuel its rapid growth. CEO and Founder, John Berkowitz, has been named EY Entrepreneur of the Year for Central Texas and a top CEO by the Austin Business Journal and the company’s executives have won more than a dozen industry awards in the past year. OJO Labs is headquartered in Austin, Texas and has more than 700 employees globally with a presence in Chicago, Minneapolis, and San Mateo; and a large operations center in St. Lucia.
We consistently incorporate social and environmental impact into decision-making at OJO because we consider it important to the success of our business and our overarching purpose to equip anyone to unlock the abundant benefits of homeownership. From saving to buying, owning to selling, we guide people through all the twists and turns along the way. So they can unlock more than just the front door.
About the Role:
OJO is seeking an experienced Account Manager to manage ~40 to 50 real estate teams that are part of our Pro+ program. These teams pay a monthly platform fee for a guaranteed volume of leads, analytics, and enhanced support. As such, the primary purpose of the Success Manager is to establish and reinforce the right expectations, drive CSAT, influence perception, and ultimately retain monthly recurring revenue. This role encompasses the full spectrum of a customer life cycle - onboarding, training, launch, recurring touchpoints, data analysis, consultation, escalations, and renewals.
The ideal candidate is someone who is confident and skilled at interacting with senior leaders, analyzing data in real time to identify opportunities, and not afraid to engage in difficult conversation that is designed to drive performance and accountability. This person should be a convincing storyteller, whom is able to leverage data to paint a picture of success and gain the buy-in of the customer.
Key Responsibilities:
- Effectively onboard and and maintain retention goals for OJO Pro+ customers
- Onboard new teams and provide them with the necessary training to effectively utilize the platform. Onboarding will consist of several interactions including running a team webinar with teams that can consist of up to 100 agents.
- Build and maintain strong relationships with clients, becoming a trusted advisor and point of contact for any issues or concerns
- Monitor client performance and provide weekly data analysis and consultation to help teams optimize their number of closings on Pro+
- Actively manage and monitor team accounts, proactively identifying and addressing any issues or challenges that may arise; such as a negative perception around lead quality and lead volume.
- Collaborate with cross-functional teams including product, marketing, and customer support to ensure client success
- Maintain up-to-date knowledge of the real estate industry and competitor activity
Desired Experience:
- Proficiency with customizing presentations and professionally and concisely presenting complex information to groups of up to 100 people
- Strong interpersonal and communication skills - both verbal and written, with a proven ability to build and maintain relationships with clients
- Analytical mindset with strong data analysis skills and the ability to translate insights into actionable recommendations
- Ability to collaborate with cross-functional teams
- Demonstrated ability to drive results and exceed targets
- Excellent time management and organizational skills with the ability to manage multiple priorities and meet deadlines
- Prior account management and Salesforce experience preferred
If you are a highly motivated individual who is passionate about real estate and has a proven track record of delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
What do we have to offer?
- Equitable Pay Practices
- Equity
- Flexible PTO Policy
- 20+ Paid Company Holidays
- Options for 100% Coverage of Employee and Dependent Medical Health Premiums
- Robust Ancillary Benefit Offerings Including Dental, Vision, Life Insurance and Disability Coverage, and Pre Tax Savings Accounts
- Talkspace Access for Employees and Their Dependents
- Home Office Stipend
- Monthly Wellness Stipend
- Generous Paid Parental Leave
- Investment in Continued Learning
- Promote from Within Philosophy
- Volunteer Program
- Dog-friendly Workplace
Ready to join us? Here’s what to expect next:
Step 1: Complete the application below
Step 2: Recruiter Phone Screen
Step 3: Hiring Manager Video Interview
Step 4: Subject Matter Expert/Technical Video Interview
Step 5: Role-specific Project Assignment + Final Round Interview
Diversity and Inclusion at OJO:
OJO is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We provide equal employment opportunity to all employees and applicants for employment and do not discriminate on any basis prohibited by law, including race, color, sex, gender, sexual orientation, gender identity or expression, pregnancy, age, religion, national origin, disability, marital status, and veteran status. We provide equal employment opportunities at all stages in the employment process, including hiring, recruitment, selection, compensation, benefits, promotion, demotion, layoff, termination, and all other terms and conditions of employment. Further, all of our employees have a responsibility to treat others with dignity and respect at all times.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on OJO. Please reach out to [email protected] if you need assistance completing any forms or to participate in any portion of the application or interview process.
Date Posted
07/27/2023
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