Customer Success Manager

Responsibilities

• Onboard customers on Canary’s suite of solutions and ensure key stakeholders have strong working knowledge of all features and functionality
• Help design and execute health management playbooks to proactively identify risks within the customer base and opportunities to expand Canary’s footprint
• Identify product gaps and opportunities to better serve our customers, and work with our Product team to define requirements and beta test solutions
• Act as a trusted advisor and conduct business reviews with key stakeholders within priority brands and management companies
• Evangelize the voice of our customers within Canary to help us continue putting the customer at the center of everything we do

Qualifications

• BA/BS
• 3+ years experience in Customer Success or Account Management
• Excellent written and verbal communication skills, with emphasis on active listening
• Demonstrated history of forging strong business relationships that lead to fruitful, long lasting partnerships
• Ability to be self directed and operate successfully in a lean, fast-paced organization
• Prior experience in Hospitality strongly preferred
• Prior experience with Salesforce preferred
• Prior experience with collaboration software preferred (Slack, Asana, etc.)
• Must live local to the UK - we are not considering remote applicants at this time.

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays) and Canary Days
• Flexibility to visit our U.S. offices (NY or Dallas)
• Paid Parental Leave
• Discount on Canary hotels
• A diverse, world-wide team