Customer Success Manager

Job Description
We are a young and unconventional software company created in 2011 by experienced pricing software and pricing consulting professionals. As the first pureplay, native Cloud and SaaS provider in our industry,Pricefx became and intends to stay the leading SaaS Pricing (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor.
We are an agile company that brings good ideas to life quickly and is committed to market-driven innovation. We are highly flexible, our customers are from diverse industries and sizes with brands like Michelin, Bosch, and Danone. We are a solid and sustainable company that is and will be strongly growing globally for the years ahead. It's a great time to join us and grow with us.
Your mission?
You take care of our Spanish speaking customers and help them make the best use of our pricing platform, now and in the future. You are the primary contact for our customers, the face, and the voice of Pricefx. You help our customers with onboarding, adoption, and growth. You provide feedback to the product team. You share your experiences with the Customer Success Team and vice-versa.
You will be in charge of...

• Ensuring customers achieve their desired outcome by using our product and have the best possible experience when interacting with our company
• Gaining customer insights and offer solutions, recommendations and provide the support the customer needs to accomplish their pricing strategy
• Developing and maintaining strong relationships with the assigned customer accounts, from the site champion through senior executives, to promote adoption, expansion and extension of the use of Pricefx solutions
• Addressing concerns during and after implementation
• Being the first point of contact for the customer and our Accounting and Solution Delivery teams for all things related to subscriptions and invoicing.
• Handling commercial escalations: commercial liaison post-sale, during delivery and post-implementation
• Identifying the customer's risks in achieving their stated business goals and develop a risk mitigation plan
• Assisting Sales and Marketing by matching the best referrals & success stories
• Documenting business-value driven customer success stories and best practices
• Conducting online presentations, webinars and onsite meetings.
• Writing blog posts and newsletter content about the different ways our platform can be used.

What should you have to succeed?

• Ability to speak Spanish
• BS/BA degree preferred
• Consultative and analytical skills
• Ability to quickly understand our customers' various business models/markets
• Customer support and account management experience, preferably in high-growth, software-as-service (SaaS) environments
• Strong written and verbal communication skills
• Technical aptitude and ability to understand software applications
• Well-developed professional interpersonal skills; ability to interact effectively with people at executive levels of the organization
• Enthusiasm for working with and directing cross-departmental and cross-functional teams to create improvements or solve issues
• Ability to work with minimal or no supervision
• Ability to work in high-pressure situations and navigate in an ambiguous environment
• Willingness and ability to travel as necessary to company/customer locations
• Strong knowledge and use of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with implementation of Enterprise software

Location

• Chicago, IL

Other job specifics...

• Full-time employment
• Ability to travel domestically up to 30%, occasional international travel
• Spanish Required

What will you love about us?
Your opinion matters here. We get inspired by collaboration and teamwork. Your ideas will come to life, and you will have the opportunity to build something new with our global team.
At Pricefx, it is not all about meetings and work, we like to have fun together. Either we go cycling, play volleyball, have parties, movie nights, and occasionally BBQ.
We're proud also to offer some amazing benefits.

• Our office is centrally located in the West Loop of Chicago and plenty of flexibility on public transportation options.
• We match your 401K contribution dollar for dollar up to 4% and vest it starting the first month.
• We give you 4 weeks of sick time and 14 public holidays each year plus your birthday.
• We have an amazing healthcare coverage sponsored by the ADP platform.
• We give each employee $260 a month to subsidize their own working equipment that is nontaxable.
• We offer 12 weeks paid maternity leave.

By applying, I confirm that I acknowledge and understand how Pricefx processes my personal data as per information in
GDPR for candidates .