Customer Success Manager

Yellowbrick Data is a rapidly growing Cloud Enterprise Data Warehouse start-up headquartered in Silicon Valley – the only credible EDW start-up alongside Snowflake. We are selling into a hot market right at the convergence of Big Data, Enterprise Data Warehousing, IoT and the Edge. Our technology is used by the world’s largest insurers, credit card companies, telcos, healthcare firms and marketers. Our customers love our product: Most are repeat buyers, and in many cases, we’ve become the new standard for analytics and data warehousing in their respective enterprises. Yellowbrick is well- funded, having raised >$250m from top-tier venture firms. 

Job Overview 

What is the Yellowbrick Customer Success team responsible for?  Post-sale health and expansion.  What does this include?  Driving adoption and long-term value realization by maximizing desired outcomes. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales, etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as a Yellowbrick customer. 

Responsibilities 

• Trusted Advisor - build active and meaningful relationships with your customer accounts 
• Churn - identify and mitigate risk 
• Adoption – drive features across your assigned customer portfolio and find opportunities for new use cases 
• Account plan - build in conjunction with the account teem strategic plans by identifying customer needs, challenges, key milestones and timelines to maximize customer outcomes and experience 
• Customer Opinion - ensure high customer satisfaction and reference ability 
• Internal Cross Functionality - work cross functionally on a regular basis and help build the Customer Success team 
  

Qualifications 

• Exposure to database, cloud and infrastructure technology  
• 5-10 years of Customer Success experience 
• 200k+ per customer ARR experience 
• Federal experience is a plus
• A technical aptitude.  Customers expect us to speak their language at a high level. 
• Experience working in a Customer Success, Account Management, Solution Engineering or Consulting role. 
• Prefer knowledge with large-scale, technologically sophisticated customers. 
• Strong customer orientation and sense of empathy 
• A passion for maximizing customer outcomes and satisfaction 
• Strong follow through, organizational and time management skills - you understand what it means to be responsible for a customer portfolio and how to prioritize.  Delivery on promises. 
• Ability to work cross functionally on a regular basis and help to build the CS brand. 
• Mindset with the ability to identify correlations and draw insights 
• Self-driven with can-do, positive attitude 

Yellowbrick Data is an Equal Employment Opportunity and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, protected veteran status, disability status, gender identity or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.

To all recruitment agencies: Yellowbrick Data does not accept agency resumes. Please do not forward resumes to Yellowbrick Data employees or any other organization location. Yellowbrick Data is not responsible for any fees related to unsolicited resumes.