Customer Success Manager

Salary expectation: $75,000-$100,000

Who we are

The Marketing Practice is an agency for the new, integrated era of B2B. We have over 500 B2B specialists globally, helping tech leaders create more sales today and better growth long term.

Our clients are some of the world's biggest tech brands and fast-growth challenger firms. We work with them right across the funnel to deliver the type of growth that defines careers and wins awards. Our success comes from identifying, recruiting, and developing talented people like you. A job at TMP offers the chance to build on your capabilities every day and learn from the leading specialists you'll work alongside!

The Role

The Client Success Manager (CSM) is responsible for all creative operations for a group of accounts, ensuring clients' satisfaction with the success of their campaigns. The CSM ensures the timely development and execution of plans, campaigns, and projects to achieve earnings, growth, and profit goals.

As a CSM, Your Goals Are:

• Upholding Campaign Stars' production standards of creative excellence, timeliness, and profitability
• Assigning projects and tasks while navigating shifts and conflicts in complex projects
• Delighting clients and ensuring alignment in product fulfillment
• Building the health and revenue growth of your group of accounts

Requirements

Experience

• 3+ years of project management experience
• 1+ year of client facing or customer service experience
• Experience managing multiple clients at a time
• Experience with multiple technologies/willingness to learn new ones
• Self-driven with a bias towards action
• Organized and detail oriented

Preferred Qualifications

• Bachelor's degree
• 3+ years of digital marketing experience
• 1+ year of B2B experience
• Experience in digital demand generation
• Familiarity with content experience platforms
• Familiarity with marketing automation platforms

Benefits

What We Offer in Return

• Medical, dental, and vision insurance: Health is a priority worth investing in. We empower every employee to take charge of their health by providing comprehensive medical, dental, and vision insurance so they can perform at their best ability.
• Pre-tax flexible spending account (FSA) - healthcare, dependent care, and transit available: We are committed to saving you money as we provide high-quality healthcare that is as flexible and diverse as our team.
• 4% 401(k) contribution with no vesting period: We are invested in our employee's careers. Each individual has the opportunity to build a future for themselves through a 401k, and we see that as a success for the company as well.
• Plentiful paid time off: Each employee has the freedom to choose how long they want to be away from work. We recommend at least 20 days of PTO, so employees can fully rest and avoid burnout.
• Sick leave (15 days annually): Illnesses are taken seriously at TMP. We provide 15 days of sick leave so employees can take their time to make a full recovery before returning to work.
• Holiday shutdown (December 26th - 29th): As the whole company shuts down for a few days, you can celebrate the holidays with loved ones.
• Parental leave:
  • Primary caregiver: 12 weeks full pay and then 12 weeks 50% pay
  • Secondary caregiver: 12 weeks full pay
• Frankie Mental Health: By partnering with Frankie, TMP prioritizes the well-being of each employee by ensuring they are supported and listened to.
• Employer-funded life, AD&D & disability insurance: TMP offers all employees life and AD&D insurance and makes sure you and your loved ones are protected in times of need.
• Fertility care: Parents working at TMP have full support from us to seek fertility care. We partner with Carrot to provide the best care for any family-forming journey you would like to follow.
• Company getaways: Whether it is a local office holiday party or a full-blown international trip, we at TMP believe in bonding through quality time spent together as a team.
We are currently eligible to hire within these US states:
AZ, CA, CO, FL, IL, NY, TX, and WA.
Diversity equals increased creativity, which equals better results for all. We're committed to equality of opportunity and applications from all individuals are encouraged. If you have a disability or additional need that requires accommodation, please don't hesitate to let us know.