Customer Success Manager

About GoodTime

GoodTime helps people and companies drive better results from their most important meetings. The GoodTime Meeting Optimization Engine automates scheduling, makes sure the right people are in the room, and provides actionable insights to meet smarter. Its flagship product, Hire, allows organizations to win top talent faster with Candidate Relationship Intelligence. Over 300 leading companies like Spotify, Slack, Pinterest, Okta, HubSpot, and Box have scheduled more than 7 million smart meetings with GoodTime. Learn more at goodtime.io.

The Role

We are hiring a Customer Success Manager to help scale our customer base in the Mid-Market sector. We are looking for someone who is self-motivated, scrappy, and willing to learn and take action. As a Customer Success Manager at GoodTime, you will help change the way companies run their current recruiting operations. Your role will be instrumental in shaping our account management and customer success processes.

What You Will Do

• Own the health and success of your customers from go-live through to renewal and expansion
• Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
• Build strong executive level relationships; must have a proven record of building strong relationships with executive and C-suite level for executive buy-in
• Use data insights to track client health, and forecast and mitigate risk of churn
• Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently
• Customer Onboarding/Product Adoption to successfully onboard new customers and drive early adoption
• Maintain an expert level understanding of the GoodTime Hiring product (technical and workflow) and industry to identify new opportunities
• Work cross-functionally to deliver an incredible customer experience
• Contribute to the scalability of the customer success team through documentation and process optimization
• Proactively build and monitor customer experience playbooks; create strategies and customer playbooks to address, track actions and monitor the results of the playbooks, etc.

Who you are

• Minimum of 2+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding Mid-Market size accounts
• Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
• Influence product, success, support, and sales teams to get things done
• Enjoy working in a fast-paced environment and have strong project management and communication skills
• Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
• Articulate the value proposition of a technology platform to meet client needs
• Comfortable collaborating with both technical and business teams
• Previous start-up experience strongly preferred

Our Culture

GoodTime is entering uncharted territory.  To conquer our goals, we've implemented a Culture of Entrepreneurship.  Our Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration.  As a teammate at GoodTime, you will need to rely on and embody these traits to get the job done successfully.  Being in this culture means owning your role, and balancing autonomy with company alignment.  

The Culture of Entrepreneurship should be a difference maker in helping you and our clients, teammates, and friends create a future where every minute counts.

You might be a good fit for GoodTime if you:

• Like to work with amazing people! (seriously, our own teammates’ words)
• Dislike politics and “red tape” 
• Are friendly, always willing to lend a helping hand
• Can make a path forward, even in ambiguous situations
• Are Humble, able to admit your failures (we’re all human)
• Love to learn, self-taught in many areas
• Are willing to give and receive feedback because you care
• Are bored without a hard problem to solve

• Enjoy seeing your hard work make real impact, and controlling your own success 

Commitment to You

The more diverse and inclusive the workplace, the more our product, community, and company can flourish.  We have people from many different backgrounds and knowledge areas.  As a prospective teammate, you may not “tick” all the boxes here, and we don’t expect you to.  If you believe in the vision and values at GoodTime, please apply!  We’re proud to support and be an ally to the BIPOC community, women, veterans, and those recovering from the various effects of the pandemic. 

Benefits/Perks

• Remote first culture
• $500 home office subsidy
• 8 week Parental Leave (including adoption placement)
• Flexible time off (R&R)
• Up to $500 towards self-selected learning and development
• Health, Dental, and Short-term Disability plans, with generous employer contribution
• Paid subscription to Calm app (meditations on meditations y’all)

Remote in United States Only 

We are unable to accommodate Visa holding candidates at this time

Please Note: No 3rd Party Agency/Recruiters will be considered.