Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Ireland.

This role sits at the center of customer impact, where success is defined by long-term value creation, retention, and expansion across a global customer base. You will be responsible for ensuring customers achieve meaningful outcomes from complex, widely deployed software solutions used across enterprise environments and OEM partnerships. Acting as a trusted advisor, you will oversee renewals, identify growth opportunities, and shape the way professional services are designed and delivered from the ground up. The environment is highly autonomous, fast-moving, and commercially driven, requiring a strong balance of strategic thinking and hands-on execution. You will serve as the key voice of the customer, translating real-world usage and feedback into actionable insights for product and engineering teams. This is a high-impact role where customer outcomes, commercial growth, and service excellence are tightly interconnected.

• Own customer renewals across a portfolio of enterprise, OEM, and channel relationships, ensuring strong retention, risk mitigation, and ARR growth.
• Identify, qualify, and drive upsell and expansion opportunities within existing accounts, including broader deployments, new use cases, and additional product adoption.
• Design and build a new professional services function from the ground up, including service offerings, pricing models, delivery frameworks, and operational playbooks.
• Develop and manage customer health tracking, proactively identifying risks and implementing interventions to prevent escalation.
• Act as the voice of the customer by capturing feedback and translating it into actionable insights for Product, Engineering, and commercial teams.
• Partner closely with internal stakeholders to improve onboarding, adoption, and long-term customer success outcomes.

Requirements:

• Proven experience in Customer Success, Account Management, or similar customer-facing commercial roles within SaaS or technology environments.
• Strong track record of managing enterprise or channel-based customer relationships with responsibility for renewals and revenue growth.
• Ability to identify and close expansion opportunities within existing accounts using a consultative and value-driven approach.
• Experience building or significantly contributing to professional services, customer success frameworks, or service delivery models.
• Strong commercial mindset with the ability to balance customer satisfaction and revenue growth objectives.
• Excellent communication skills with the ability to engage effectively with customers, partners, and internal technical teams.
• High ownership mentality with strong execution focus and ability to operate independently in a fast-paced environment.
• Strong problem-solving skills with resilience and a proactive, action-oriented approach.
• Familiarity with or openness to using AI tools as part of daily workflow optimization.

Benefits:

• Competitive compensation package with performance-based incentives and commission structure.
• Hybrid or remote working flexibility with strong trust in work ownership and autonomy.
• Annual compensation reviews and performance-based rewards.
• Access to training, learning resources, and career development opportunities within a global network.
• Collaborative and supportive team culture focused on innovation, accountability, and shared success.
• Exposure to international enterprise customers and high-impact SaaS solutions.
• Regular recognition programs and company-wide events celebrating achievements.