Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Brazil.

This role plays a key part in ensuring customers achieve maximum value from advanced software solutions that bridge the physical and digital worlds. You will act as a strategic partner to enterprise and commercial clients, supporting them throughout their journey from onboarding to long-term adoption and expansion. The position involves close collaboration with executive, technical, and program stakeholders to drive successful outcomes and strengthen long-term relationships. You will also serve as the customer’s voice internally, influencing product improvements and identifying opportunities for growth. The environment is highly collaborative, global, and impact-driven, requiring strong communication and stakeholder management skills. This is a unique opportunity to contribute directly to customer success while shaping how innovative technology is adopted at scale.

• Ensure customers receive a high-quality experience and achieve measurable value from deployed solutions
• Build and maintain strong relationships with enterprise and commercial clients, acting as a trusted advisor
• Develop and manage customer success frameworks that support engagement, adoption, renewal, and expansion goals
• Collaborate closely with internal teams and customer stakeholders across executive, program, and technical levels
• Drive adoption programs for strategic accounts, ensuring effective use and realization of solution value
• Identify risks, opportunities, and growth potential within assigned accounts and proactively act on them
• Represent the voice of the customer internally, sharing insights to improve products, services, and overall experience
• Support account management activities and contribute to overall customer success strategy execution

Requirements:

• 4+ years of experience in Customer Success, Program Management, Project Management, or related roles
• Bachelor’s degree or equivalent professional experience
• Fluency in English (spoken and written)
• Strong ability to build trusted relationships with senior and executive stakeholders
• Experience working with large enterprise accounts, ideally with significant revenue scale
• Familiarity with complex software environments such as CAD, PLM, SLM, or ALM solutions is highly desirable
• Strong communication skills with the ability to tailor messages to technical and executive audiences
• Ability to translate technical concepts into business value and strategic outcomes
• Strong organizational skills with the ability to manage multiple priorities in a matrix environment
• Comfortable working in ambiguous, fast-paced environments with a high level of ownership
• Willingness to travel as needed (approximately 10%)

Benefits:

• Fully remote work model with flexibility across Brazil
• Opportunity to work with global enterprise customers and cutting-edge technologies
• Career development in a high-growth, innovation-driven environment
• Exposure to strategic customer relationships and executive-level interactions
• Collaborative international team culture
• Opportunity to influence product direction through customer insights
• Travel opportunities for key client engagements
• Inclusive and people-focused work environment