Customer Success Manager

Description
This is an office-based position, with flexibility to work from home.
At CoreWeave , we are building the next generation public cloud for accelerated workloads. With over 45,000 GPUs in our fleet, we are the largest private operator of GPUs in North America. Our GPU infrastructure is delivered from seven data centers in Chicago, North Carolina, Las Vegas, New Jersey, and New York, and rivals the assets operated by the hyperscale clouds. We provide a suite of value-added services on top of access to GPU compute at scale, helping the VFX Rendering, CGI, and AI/ML markets build a more efficient and cost effective cloud infrastructure.
CoreWeave is searching for a dynamic Customer Success Mangager, who will ensure our clients are successful in using CoreWeave's product offerings.
Your Role:

• Interact with clients via chat and our support ticketing system (FreshDesk Services)
• Triage incoming tickets and assign to the appropriate team member
• Provide basic knowledge base answers to commonly asked questions
• Manage, track and communicate bug fixes reported by clients
• Compile and report feature requests and client feedback
• Work closely with both support engineers and product engineers to ensure best-in-class client experiences

Requirements

• 3+ years of experience in a customer facing support role
• Experience working with a ticketing system and support chat - FreshDesk Services a plus.
• Exceptional client-facing communication skills, ensuring all communications are professional and respectful
• Exceptionally strong customer handling, conflict resolution, and problem solving skills; focus on quality of customer experience
• Proven success in a fast paced support environment
• Experience taking ownership and driving resolution on customer issues

Nice-to-haves:

• Experience with Blender or Cinema 4D experience
• ML/AI experience
• Cloud infrastructure experience
• Kubernetes/Docker experience

Benefits
Why CoreWeave?
At CoreWeave we work hard, have fun and move fast! The company has entered a stage of hyper-growth that you will not want to miss out on! Today we are a small, growing team of intelligent, genuine people that value different perspectives and approaches to solving complex problems. We live five core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

At CoreWeave we support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that champions collaboration and prioritizes innovative solutions to complex problems. As we get set to take off, the growth opportunities within the organization are limitless. You will be surrounded by some of the best talent in the industry. Come join us!
Benefits
We offer a competitive salary and benefits, including:

• Medical, dental and vision insurance - 100% paid for the employee
• Life Insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our NJ office
• Weekly massages in NJ office
• A casual work environment
• Work culture focused on innovative disruption

COVID-19 vaccine requirements for in-person work:
To protect the health and safety of our employees, we require any employee conducting in-person work to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our HR team at [email protected] to submit an accommodations request.
CoreWeave is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.